Engineer - Customer Service Spanish

2 weeks ago

Bengaluru, Karnataka, India Enphase Energy Full time
Job Description

- Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours inSPANISH.Non-Spanish speaking candidates will be rejected for all roles if applied under this job code.
- Candidate must be open to workon weekendsand night shifts.
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting, approving, and executing warranty claims.
- Providing pre-sales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desk software platform.
- Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, loggingproduct bugs in a central database. Assisting other team-members with troubleshooting and/or administrativetasks as needed.
- Following departmental conventions and procedures.
- Participating in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
- Performing other duties as assigned.

Who you are and what you bring:

- Should be a Graduate - B.E/B.Tech/BCA/ BSC IT and Min B2 Certification in Spanish.
- Should have scored 60% and above in 10th, 12th, and Graduation.Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores aremandatory to be shared along with theresume. Incompleteresumes will not be considered for the position.
- Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Supportrole. Fresherswill not be considered for the role.
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships withcustomers, peers, and managers.
- Strong verbal and written communications skills.
- Computer literate (PC skills essential, Mac OS desirable)
- General understanding electrical concepts, AC & DC circuits, electrical or electronics background would behighly desirable.

Preferred Qualifications:

- BE Electrical
- Exposure to solar/PV-related environments.

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