Technical Specialist

Job Description Hexagon's Design and Engineering division, part of Hexagon Manufacturing Intelligence, develops advanced software solutions that empower manufacturers to accelerate innovation and bring high-quality products to marketfaster and more affordably. Our technologies help improve everyday experiences by enabling smarter, more efficient design and production. At the forefront of production innovation, Hexagon's software redefines what's possible. By reimagining products and processes through cutting-edge design, materials science, manufacturing techniques, and process optimization, we make it feasible to create what was once unimaginable. Before a product leaves the virtual world, it is rigorously optimized for user experience, operational efficiency, durability, manufacturability, cost-effectiveness, and production productivity. Our comprehensive software portfolio includes simulation tools for materials, product performance, and manufacturing processes. With capabilities in finite element analysis (FEA), computational fluid dynamics (CFD), and multi-body dynamics (MBD)alongside solutions for cost estimation, design optimization, and generative designwe enable designers, engineers, and analysts to collaborate seamlessly across the product lifecycle. These tools are trusted globally to design, validate, and refine the products people rely on every day. This transforms the design and engineering landscape, freeing professionals to rethink and reinvent products beyond traditional constraints. Our simulation software allows users to rapidly explore multiple design scenarios, identifying the optimal solution without the need for costly and time-consuming physical prototypes. Summary We are seeking a talented Technical Specialist to join our team at Hexagon Design & Engineering, based in Pune, India. This hybrid role offers the flexibility to combine in-office collaboration with remote work, supporting a healthy work-life balance. The position is split equally between customer support and software validation activities. For 50% of the time, the specialist will provide technical support to customers, ensuring optimal use of our solutions and helping them achieve their goals. This includes active engagement, troubleshooting, and participation in projects that demonstrate the value of our technologies to potential clients, with support from the Product Development team and senior engineers abroad. The remaining 50% will focus on the validation and verification of Digimat, part of Hexagon's Materials solution portfolio. Responsibilities include developing test examples to assess product quality before release and contributing to the maintenance of example manuals, in close collaboration with the QA team. Job Responsibilities As a Technical Specialist in the Technical Support group at Hexagon Design & Engineering, your responsibilities will include: - Customer Experience & Support - Ensuring an excellent experience for current and prospective customers using our software solutions. - Providing technical support remotely or on-site to assist with implementation and daily usage. - Delivering training sessions (remote or on-site) to help customers use our solutions effectively. - Reporting customer feedback and enhancement requests to the Product Management team. - Writing technical articles to enrich our online knowledge base and support self-service learning. - Contributing actively to discussions and problem-solving on our user forum. - Business Development Support - Collaborating with the Sales team to introduce our solutions to prospects and understand their technical needs. - Demonstrating how our technologies address customer challenges through tailored presentations and use cases. - Solving, documenting, and presenting customer benchmark problems to showcase the value of our solutions. - Software Validation - Collaborate with Development and Product Management teams to understand new requirements within an Agile framework - Define test strategy and develop comprehensive test plans and reports - Generate, execute, and automate test cases for Digimat based on the defined test plan - Support new feature validation using real-world customer models across relevant domains - Ensure all deliverables align with established Product Quality Metrics and Guidelines - Mentor team members on nonlinear analysis topics as needed Qualifications - MS or PhD in engineering with an emphasis on numerical simulation or material modelling. - Experience in technical support of engineering software is a plus. - Experience as presales engineer of engineering software is a plus. Technical/Functional Competencies - Solid understanding of non-linear material modeling; experience with plastic and composite materials is a strong advantage. - Understanding of finite element technology. Experience on FEA codes like Marc, Nastran, Abaqus or LS-Dyna are a plus. - Comfortable with IT environment: Windows and Linux. - Experience in Machine Learning / Artificial Intelligence solution is a plus. Behavioral Competencies - Efficient time and project management with the ability to prioritize activities across multiple projects - Problem solving skills - Good communication skills - Strong oral and written communication in English. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It is intended to be used as a guide to start the employee working on appropriate company priorities. The information contained in this job description is subject to change based on company priorities and may be amended at any time at the sole discretion of the Employer. All changes are to be reviewed and acknowledged by management prior to approval. Explore Life at Hexagon At Hexagon, We're Empowering An Autonomous, Sustainable Future Through Innovation In Manufacturing Intelligence, Simulation, And Automation. Get To Know Our Teams, Our Culture, And Our Technology Through Our Social Media Channels Instagram: @hexagon_mi | @hexagon_ab LinkedIn: Hexagon Manufacturing Intelligence YouTube: Hexagon MI | Hexagon AB Twitter/X: @HexagonMI | @HexagonAB Facebook: Hexagon Manufacturing Intelligence Learn more at hexagon.com and get inspired by how we shape smart change across industries.