Unit Head

Cluster Activities Measures Financial Create a framework of high on performance high on compliance bank 1 Automation of all MIS handled by CPCA-CF and all related trackers-like file movements document tracking etc 2 automating those processes handled through GEFU uploads 3 To weed out obselete process which is a drag on the team 4 To ensure nil income leakage 5 To focus on risk prone areas where compliance needs 6 to looked into and evolve a competent process for seamless working of the team 7 To strengthen the Audit process and ensure closure of Audit queries 8 To develop a system where online audit of team activities has been introduced as a first step to this 9 To ensure clean valuation 10 updation in user defined fields 11 insurance updation in system Financial 100 processing of disbursement post Ops check and data validation - All financial Regulatory reporting fields to be made available in CBS A proper check list based DVU at Ops for all files Ensuring post disbursement processing is timely and with out breaches Credpro Microsoft 360 LOS implementation with 100 data flow Financial CGTMSE and insurance management process - Error free and timely Tracker at Ops end to record and tracked both customer issues and sales issues To discuss long pending insurance To ensure prompt payment of fees on onboarding and also ensure the annual fees are calculated correctly Validated and paid ahead of due date To discuss long pending insurance and schedule monthly meeting for the same and share fortnightly trackers Timely resolution to Customer issues and RM s concerns Minute and actioned monthly sales business meetings To strengthen discussion and FTR process To discuss long pending deferrals To ensure the conditional monitoring is completely enabled and fully functional in Credpro Industry benchmarked operations by automated processing and eliminate multiple checks and manual processes by building strong system based framework The following are under Automation list enclosed and details given below 1 Conditional monitoring Deferral tracker ETA Sep 2023 2 quarterly application of commitment charges ETA Dec 2023 3 Deferral tracker 31 12 2023 4 Process of document scanning Property documents 31 8 2023 facility documents 15 9 2023 5 RTGS NEFT flow to fcc loans ETA 20 8 2023 6 Bots flow from excel to UDF field This was enabled in 11 6 but in 11 10 this did nt happen a fresh request is being raised ETA 31 12 2023 7 Streamlining various automation through GEFU for Flex like UDF field updation DLOD updation ETA 31 12 2023 Branch registers reports and dash automation-25 List enclosed Disruption in existing operations processes to help build the model of banking as it evolves over the next 1-3 years To Move the processes to API based automated process Credpro to Flex flow Cluster Activities Measures Internal Processes Optimise the IT systems AI Robotics combo tech to enhance the capabilities to leap bounding in Equitas banks deliveries to perform at the level of best class industry standards Deploy the new tech and AI solutions in areas of operation as per enclosed list for CPCA-CF Automation of insurance process CERSAI uploads Flow from MSD to Flex Improve the risk management and compliance capabilities of the bank Use data and dashboard validation extensively and Strengthen processes through data based proactive identification of opportunities regular process audits done by Dept Heads with in CPCA-CF Ops team Next 9 months - 9 process audits to be done by top 10 Dept Heads and findings actions to be recorded Identify risk prone processes and set up framework to ensure early warning signals are identified FMEA 100 Work Continues improvement model in operations of the bank should be from a futuristic perspective and work on the execution of same Drive identified 5 WIGS each for the bank for a team of 5 top leaders of Ops units and bring in significant improvements list to be enclosed ZERO Recon Direct payment to all corporate facilities instead of routing through internal accounts Eliminate efforts on manual recon and direct accounting on customer account list of such accounts to be enclosed Eliminate identified GLs to avoid recon list to be enclosed Automation of CAD processes - Trackers using- Audit 360 BMC Remedy JIRA as platforms Sept 30th 20 Dec 31 - 80 March 31 -100 Learning And Growth Bring in a strong 3 down layer so that organisation can withstand any talent pressures Identification and working with HR with in 6 months timeframe Strengthen the Branch operations through periodic interventions by way of training and scorecards 15 Improvement over March numbers Process and behavioural training Scorecard reviews and continuous improvement