
Admission Counsellor
1 day ago
Key Responsibilities:
- Serve as the primary point of contact for prospective students via phone, email, chat, and virtual sessions.
- Counsel prospective applicants on program offerings, eligibility criteria, fee structure, scholarships, career outcomes, and application procedures.
- Conduct one-on-one admissions consultations to assess student fit and readiness, and guide them through the decision-making process.
- Follow up on leads generated through marketing campaigns, webinars, and inquiry forms to convert them into applications.
- Manage and update the CRM system with accurate student interactions and lead status.
- Coordinate with academic and support teams to ensure timely and accurate information is provided to prospective students.
- Ensure admissions targets and conversion ratios are met by tracking and managing the applicant pipeline.
- Participate in virtual open houses, info sessions, and outreach activities to promote programs.
- Assist applicants with document submission, fee payment, and onboarding procedures.
- Maintain up-to-date knowledge of university policies, programs, timelines, and market trends.
Qualifications & Experience:
- Bachelor's degree required; a Master's degree in education, counselling, or management is preferred.
- 1-4 years of experience in student admissions, preferably in online education or EdTech.
- Strong understanding of the admissions lifecycle in a digital environment.
- Excellent verbal and written communication skills.
- Proficiency in using CRM tools, Microsoft Office Suite, and video conferencing platforms.
- Ability to work in a target-driven environment with strong follow-up skills.
- Empathy, patience, and the ability to engage with diverse student profiles (working professionals, fresh graduates, international students, etc.).
Key Competencies:
- Student-first attitude
- Sales and persuasion skills
- Active listening and problem-solving
- Time management and multitasking
- Digital communication fluency
- Goal-oriented mindset
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