Apply Now Product Support Specialist
3 weeks ago
Job Description
We are the face of Practo when it comes to customer centricity.
You will be interviewing for the role of Product Specialist, reporting to the Team Lead, Customer Support. This role works closely across the support team to ensure customers receive the best possible experience via email, chat, and phone.
Key Responsibilities:
1. Provide support to customers across multiple products via chat, email, and calls with clear, professional communication.
2. Work in 24x7 rotational shifts as per business requirements.
3. Respond to customer queries promptly and thoughtfully, ensuring detailed and empathetic replies.
4. Take a proactive approach in addressing both individual tickets and broader user concerns.
5. Consistently meet and exceed operational KRAs such as CSAT, first response SLA, ticket resolution SLA, etc.
6. Collaborate with internal stakeholders through official communication channels.
7. Follow defined SOPs to ensure accurate query resolution.
Work Details:
- Work Days: 6 days/week (Rotational Week Offs)
- CTC includes incentives of 36K (per annum)
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