Senior Analyst- SSM

2 weeks ago

Pune, India Gallagher Service Center LLP Full time

Job Description

Service Support Manager plays a crucial role in

1)Managing corporate customer support operations

2)Ensuring high-quality Renewal & New Business service delivery

3)Participate in strategic renewal meetings

4)Ensuring smooth delivery of GCoE services

5)Co-ordinate with Service Team Managers to identify opportunities/development areas

6)Act as dedicated member from GCoE for Account Executives & Account Handlers

7)Responsible for end-to-end support of the policy lifecycle services

8)Participate in Renewal Strategic review meetings alongside Executives & Handlers

9)Support a team of 4 to 6 Onshore Account Handlers

10)Take Proactive measures to initiate pre- and post-renewal activities promptly

11)Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

12)Handle queries effectively, aiming to minimize re-work at service center

13)Collaborates with branch to identify activities that can be offshored to service center

14)Maintain a positive relationship with branch staff to enhance overall customer experience

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