Public Relation Officer

18 hours ago


Salem TN IN Neuro Foundation Hospital, Salem Full time

e are seeking a courteous proactive and well-organized Public Relation Officer PRO to serve as the primary point of contact between the hospital and patients attendants and the public The PRO will be responsible for enhancing patient experience addressing concerns coordinating communication and maintaining the hospital s positive image Key Responsibilities Act as the first point of contact for patients attendants and visitors Guide patients through admission discharge billing and appointment processes Address patient and attendant queries complaints and grievances in a professional manner Coordinate with doctors nurses billing insurance and administrative departments to ensure smooth patient flow Assist in patient counseling regarding treatment processes room availability and hospital services Maintain proper documentation of patient interactions feedback and complaints Support hospital marketing and outreach activities when required Ensure high standards of patient satisfaction and service quality Handle medico-legal and sensitive situations calmly and confidentially Uphold hospital policies ethics and patient confidentiality at all times Qualifications Requirements Bachelor s degree in any discipline Healthcare Management Public Relations preferred 1-3 years of experience as a PRO or in patient relations hospital experience preferred Fluency in Tamil and English additional languages are an advantage Strong interpersonal communication and conflict-resolution skills Willingness to work in shifts including weekends and holidays Skills Required Excellent verbal and written communication skills Patient-centric attitude with empathy and professionalism Ability to multitask and handle stressful situations Good coordination and problem-solving abilities Basic computer knowledge HIS MS Office Job Type Full-time Benefits Provident Fund Work Location In person



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