Ird:customer Service

AXISCO-159908-L IRD RFR Customer Service Team INTERNAL USAGE No of Vacancies 1 Reports to Is a Team leader N Team Size Grade AM DM Business Affluent Business Department International Retail Department Sub-Department Location Multiple locations About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management personal banking and business lending solutions It gives highly personalized services with an expertise driven approach of an investment house with great stability and immaculate execution Affluent Business offers a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The Customer Service Team is responsible for execution of FOREX transactions for the portfolio corporates The Customer Service Team has to handle client s queries pertaining to their FOREX card and provide resolution within TAT to ensure best quality services are provided to corporate clients and transactions are executed smoothly They are also responsible for raising invoices to corporates for the transactions and ensure payments are received from corporates on time Key Responsibilities Responsible for the delivery of currency and Forex card to employees of Mapped portfolio corporates and for restricting Currency TC sale to Corporate client below 5 of the overall business volume Responsible for submission of invoices to corporate for the Forex transactions executed on timely basis Monitor the overdue position of the corporate and to ensure DPD not exceeding 20 days Monitor outstanding currency payments to vendor and to clear the same on weekly basis Responsible for the issuance collection of No Dues Certificate from Ownership Corporate on Quarterly basis Ensure Seamless and 100 adherence to Audit Responsible for handling Corporate Client s query related to their Forex card and their travel and for ensuring nil customer complaints Responsible for timely clearance of Nostro credit and INR payment received from corporates outstanding in SL account within Seven Days Ensure reconciliation of pending Invoices with Finacle balances and Prepaid Card System balances Qualifications Optimal qualification for success on the job is Graduation Post Gradation from recognized university 2-3 years experience in forex transactions in banks and other institutions Role Proficiencies For successful execution of the job a candidate should possess the following Knowledge of FEMA Guidelines Forex Product knowledge Good Communication Resourcefulness Operational Efficiency Attention to Detail Ability to multitask Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses