▷ (3 Days Left) L2 Network Administrator

1 week ago

Pune, India Peoplefy Full time

Shift: Rotational shift between morning and afternoon shift Location: Pune (hybrid) Role & responsibilities - Manage day-to-day IT infrastructure Operations - Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc. - Daily device health check monitoring and performing/validating device backups at regular intervals. - Network performance monitoring, packet capture and analysis - Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required. - Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams) - Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. - Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. - Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. - Assists technical and project team members to resolve system problems and application-specific issues. - Supports the stability, availability, and performance of enterprise systems (e.G., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. - Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team. - Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. - Plan and perform complex system configurations - Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate. - Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. - Supports vendor support activities, as appropriate. - Participates in and influences change management processes. - Supports the development of guidelines to prevent and/or resolve recurring problems. - Recommends and executes performance tuning and optimization activities. Mandate skills: - Routing and switching - Cisco ACI - SD WAN - Nexus *Looking for early joiners, Max Notice period upto 30 days.

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