High Salary: Release

Company DescriptionDiscover the UnexpectedExperian is the worlds leading global information services company We are listed on the London Stock Exchange EXPN and are a constituent of the FTSE 100 Index Were passionate about unlocking the power of data in order to transform lives and create opportunities for consumers businesses and society For more than 125 years weve helped businesses grow consumers and small businesses gain access to financial services and economies and communities flourish - and were not done Our 18k amazing employees in 40 countries believe the possibilities for you and the world are growing Were investing in the future through new technologies talented people and innovation so we can help create a better tomorrow To do this we employ the greatest and brightest minds that share our purpose and want to make a difference Experian Asia Pacific s culture people and environments are key differentiators We focus on what truly matters diversity and inclusion work life balance flexible working development equity engagement collaboration wellness reward recognition volunteering the list goes on Were committed to fostering a strong sense of belonging and a place where you can bring your true self to work Our uniqueness is that we truly value yours Were an award winning organisation due to our strong people first focus This includes Top Employer and Great Place To Work accreditations Learn more atThe UKI Release and Deployment co-ordinator is responsible for executing the Release Deployment process for a release coordinating the release-lifecycle end-to-end This involves improving the effectiveness efficiency performance and vulnerability of the Release and Deployment process The UKI Release and Deployment function works collaboratively with all participants in software development projects and is supportive of developers and the environment management teams as they set up their build dev test environments Ultimately the Release Manager is accountable for the delivery of the Release Deployment Process and so supporting the delivery of the end-to-end service in line with SLAs KPIs Key Responsibilities Activities Execute and manage specific escalation activities in the Release and Deployment Management process providing regular feedback to the Release and Deployment Management Process Owner Periodically auditing the quality of change orders COs and the quality of TIR including accurate source of change fields coverage of configuration items and accuracy of environments Review and validate that all required actions have been accomplished and that the necessary documentation has been provided in the release record for each phase of the release cycle Manage risks and resolve issues that affect the release scope schedule and or quality Manage relationships and coordinate work between different teams at different locations Analysing Release Schedules and producing MI Management Information Metrics Ensure visibility of all scheduled deployments into production Maintain an active Release Schedule providing visibility of all UK I planned releases that ties in with change order OLAs Continually work towards making improvements in the Release and Deployment Management process Maintain a release repository and manage key information such as build and release procedures dependencies and notification lists Ensure that KPIs are reported on and their targets met Initiate follow-up actions to correct any problems or inefficiencies during the Release and Deployment Management process and highlight any issues or improvement ideas to the Release and Deployment Management Process owner Attends Demand Review on request of Release Manager and Reviews Service Acceptance Records to gather new Release information Govern resolution of process issues involving internal support groups vendors suppliers customers and manage any roadblocks When required update and maintain the Release Schedule When required participate in CAB meetings to discuss the release scope and or roadblocks and provide approval for changes to be implemented in the UAT and Production environments Attends and contributes to a formal Post-Implementation Review when requested by Change Management Attends STGB meetings to approve release and or service into LIVE Qualifications Builds long-term relationships with internal colleagues Broadly skilled in information and communications technology Excellent English communication skills written and oral with experience interacting with all levels of management both within Company and Customer organizations Ability to work independently and take decisions where necessary Successful delivery against commitments and deadlines Promotes and supports standardization and continuous improvement Demonstrates leadership skills Uses experience to make informed decisions on selection and execution of all relevant approaches across a wide field either in a management or advisory capacity Demonstrates a good understanding of the relationship of own specialization or area of responsibility to the employing organization as a whole and takes customer requirements fully into account when making proposals and or carrying out work Calls team members to account even in complex or sensitive situations Facilitates discussion and compromise to establish agreed decisions and actions Effectively motivates other members of the team Ensures that other members of the team are sufficiently informed Demonstrates a clear commitment to delivery Demonstrates responsibility for reaching agreed targets Calls others to account when necessary on failing to achieve an agreed result Continually measures progress against targets and deadlines in addition to quality standards Always considers the impact of decisions and actions on the customer Effectively manages customer expectations Detailed knowledge of the theory and operation aspects of their process Minimum 3 years ITIL Operational experience in the process Understanding of the Experian organization Competent with Microsoft Office Microsoft Excel Microsoft Word and reporting analytical tools Competent in specific Service Management toolset usage including Knowledge Base Excellent knowledge of overall business management principles Well-developed personal organisation and time management ITIL V3 or V4 Foundational qualifications Other ITIL V3 Lifecycle or Capability Qualification would be desirable Relevant IT qualifications Additional InformationOur uniqueness is that we truly value yours From India across Asia to Japan and down to Australia our 1800 people are what make our business special Experian s culture people and environments are key differentiators We focus on what truly matters diversity and inclusion work life balance development innovation collaboration wellness reward recognition volunteering That s why we re an award winning organisation for our people-first practices something were very proud of Experian Careers - Creating a better tomorrow together