Non Voice Process Executive

2 days ago

Chennai, India First source Full time

Job Description We are seeking a Non Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for handling non-voice customer interactions, ensuring high levels of customer satisfaction while maintaining operational excellence. RESPONSIBILITIES - Process and manage non-voice customer queries efficiently. - Ensure timely and accurate data entry and documentation. - Collaborate with team members to meet performance metrics and deadlines. - Support customers through email, chat, or other non-voice communication channels. - Maintain and update customer records and databases. - Assist in troubleshooting and resolving customer issues. - Follow company policies and procedures while handling customer interactions. SKILLS AND QUALIFICATIONS - Excellent written and verbal communication skills in English. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - Familiarity with customer service principles and practices. - Attention to detail and ability to maintain accuracy in data entry. - Good organizational and time management skills. - Ability to work independently as well as part of a team.

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