Manager - Incidentology

Responsibilities Key Deliverables 1 Coordination with Dealership Regional office for faster concern resolution closure 2 Interact with quality teams by analysis the field concerns and coordinate communicate corrective actions improvements to field 3 Participate in change management process for ensuring customer voice concerns are addressed 4 Support for Technolegal cases Escalated concerns Spares availability etc Concern resolution process with Quality Teams 1 Interaction with PVT PET PDT 2 Interaction with Platform teams COE Manufacturing plant 3 Emerging concern release 4 Walk Home concerns release 5 JI organization participation 6 Recall process a SOP finalization b Parts coordination 7 Platform syndicate participation 8 New model complaint code creation support to warranty team 9 Monthly reports of trends 10 CFT participation to new launches upgrades Change Management Process Participation in EN as a CFT member and have Customer focus by ensuring parts availability for pre-modified vehicles and better serviceability through child part availability and ensure inter-changeability Release change details to field through TSB Preferred Industries Automobile Education Qualification BE Mechanical Automobile B Tech General Experience 5-7 years