Manager - Incidentology

Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables 1.Coordination with Dealership & Regional office for faster concern resolution & closure. 2.Interact with quality teams by analysis the field concerns and coordinate / communicate corrective actions / improvements to field. 3.Participate in change management process for ensuring customer voice / concerns are addressed.4. Support for Technolegal cases / Escalated concerns / Spares availability etc. Concern resolution process with Quality Teams1. Interaction with PVT / PET/ PDT2. Interaction with Platform teams / COE /Manufacturing plant3. Emerging concern release4. Walk Home concerns release5. JI organization & participation6. Recall processa. SOP finalizationb. Parts coordination7. Platform syndicate participation8. New model complaint code creation support to warranty team9. Monthly reports of trends10. CFT participation to new launches / upgrades Change Management ProcessParticipation in EN as a CFT member and have Customer focus by ensuring parts availability for pre-modified vehicles and better serviceability through child part availability and ensure inter-changeability. Release change details to field through TSBPreferred Industries AutomobileEducation Qualification BE(Mechanical/Automobile) / B.TechGeneral Experience 5-7 years