SAP MDG AMS Support Engineer

4 weeks ago

Bangalore, India Mastech Digital Full time

Position: SAP MDG AMS Support Engineer

Location: Bangalore(Hybrid)

Duration: Full time

Notice period: Immediate joiner/ Serving notice with less than 60 days/ Notice is less than 30 days

Position Summary:

We are looking for a detail-oriented and responsive SAP MDG AMS Support Consultant to support ongoing operations for an existing SAP Master Data Governance (MDG) implementation. This role will focus on providing day-to-day support across Material Master, Business Partner – Customer, Business Partner – Supplier, and Finance domains. The ideal candidate will be responsible for resolving support tickets, addressing user queries, and ensuring the stability and reliability of the MDG environment.

Key Responsibilities:

- Monitor and manage AMS support tickets related to SAP MDG across Material, Business Partner (Customer & Supplier), and Finance domains.
- Monitor and address integration failures like iDoc failures in the data replication from MDG to S4 or the connector between Ariba and MDG
- Analyze and resolve defects, configuration issues, and data inconsistencies in a timely and efficient manner.
- Respond to business user queries regarding system behavior, data flow, and governance rules.
- Collaborate with functional and technical teams to troubleshoot and resolve complex issues.
- Document issue resolutions, root cause analyses, and provide knowledge transfer to operational teams.
- Participate in functional testing of defect fixes and minor enhancements to ensure system integrity.
- Support change management processes by validating fixes in development and quality environments before production deployment.
- Maintain a strong understanding of MDG data models, workflows, and Data replication (DRF) with SAP S4 ERP system.

Required Qualifications:

- 3+ years of experience supporting SAP MDG in an AMS or production support role.
- Experience with one or more of the data domains within MDG - Material Master, Business Partner (Customer & Supplier) or Finance domains.
- Experience with issue resolution, ticket management tools, and functional testing.
- Strong understanding of data governance principles, MDG workflows, and UI behavior.
- Ability to communicate effectively with business users and technical teams.
- Strong analytical and problem-solving skills.

Preferred Qualifications:

- Experience in the Medical Devices or Life Sciences industry.
- Familiarity with SAP S/4HANA, BRF+, and Web Dynpro.
- Exposure to regulated environments (e.g., GxP compliance).
- SAP MDG certification is a plus.

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