▷ Urgent Associate Manager

Job Description Description The Associate Manager Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers. Key Responsibilities Implementation Leadership : - Lead the end-to-end implementation lifecycle - from requirement gathering, solution design, configuration, testing, deployment, to post-go-live support. - Act as the primary point of contact between clients, technical teams, and business stakeholders. - Translate business needs into technical and functional requirements. - Develop detailed project implementation plans, timelines, and deliverables. - Ensure all configurations, integrations, and custom developments adhere to defined standards. - Oversee UAT, system testing, and data migration activities for smooth deployments. - Drive process optimization, identify risks, and implement mitigation plans proactively. Team & Client Management - Manage and mentor implementation engineers, analysts, and configuration specialists. - Coordinate with client-side project managers and technical leads to ensure alignment and timely delivery. - Conduct regular status reviews, progress reports, and stakeholder meetings. - Ensure that Service Level Agreements (SLAs) and KPIs are consistently met. - Support business development teams in pre-sales discussions, solution demonstrations, and RFP responses. Technical & Functional Expertise - Perform hands-on system configuration, data setup, and integration with third-party applications. - Collaborate with product and engineering teams to tailor solutions to client requirements. - Troubleshoot technical issues, monitor system performance, and ensure post-implementation stability. - Maintain comprehensive documentation - including technical specifications, configuration guides, and standard operating procedures. Continuous Improvement - Evaluate the implementation process for scalability, efficiency, and automation opportunities. - Stay updated with emerging technologies, integration tools, and industry best practices. - Champion continuous learning within the team to maintain technical excellence. Technical Skills & Competencies Core Technical Proficiency : - Strong hands-on experience in system implementation and configuration within enterprise software (ERP/CRM/HRMS/Analytics/Cloud Platforms). - Proficiency in SQL, data analysis, and report generation. - Knowledge of API integrations, web services (REST/SOAP), and middleware tools. - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform. - Understanding of DevOps principles, CI/CD pipelines, and automation frameworks. - Knowledge of project management tools (JIRA, Trello, Asana) and documentation platforms (Confluence, Notion). Preferred Technical Exposure (depending On Domain) - ERP Systems : SAP / Oracle / Microsoft Dynamics / Workday. - CRM Platforms : Salesforce / HubSpot / Zoho. - Integration Tools : Dell Boomi, MuleSoft, Postman, Zapier. - Programming Knowledge : Basics of Python, Java, or JavaScript for automation or script customization. - Data Tools : Power BI, Tableau, or Excel for analytics and reporting. Qualifications - Bachelors / Masters degree in Computer Science, Information Technology, Engineering, or related field. - 6 - 10 years of experience in technology implementation, including 23 years in a leadership or managerial capacity. - Proven track record of implementing enterprise software or technology platforms across multiple clients or business units. - Experience managing multiple projects simultaneously in a fast-paced environment. - Strong understanding of SDLC, Agile, and Waterfall methodologies. Soft Skills & Attributes - Strong leadership and team management abilities. - Excellent problem-solving, analytical, and decision-making skills. - Outstanding verbal and written communication skills. - High attention to detail and organizational skills. - Ability to manage multiple priorities and adapt to changing requirements. - Client-centric mindset with a focus on quality and long-term success. (ref:hirist.tech)