Operations Manager//Voice Process//BPO Only 24h Left

2 weeks ago

Bengaluru, Karnataka, India Hiresquad Resources Full time
Job Description

Leading BPO in Bengaluru

Hiring for Operations Manager

Must be Ops Manager On papers in International BPO

Experience in International Voice Process is Mandatory

Must be strong in Operations Matrices

Over All Experience 8+ Years

Mode of Interview- Virtual

CTC UPTO 15LPA

Work From Office

Interested candidates can mail their cv at [Confidential Information] or call at 8467054123

Essential Functions/Core Responsibilities

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements

Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

Create and maximize relationships with client partners

Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Attend business reviews with the client

Handle a team of team leaders, Assistant Manager, Deputy Managers

Candidate Profile

Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred

Candidate should have experience in International Voice Process

Minimum 1+ year Experience as Operations Manager

Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

Work well under pressure and follow through on items to completion while maintaining professional demeanor

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Qualification: Graduate

Incase Interested then mail your cv at [HIDDEN TEXT] or call at 8467054123

  • Operations Manager//Voice Process//BPO

    3 weeks ago

    Bengaluru, Karnataka, India Hiresquad Resources Full time

    Leading BPO in BengaluruHiring for Operations ManagerMust be Ops Manager On papers in International BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 15LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or call at...

  • Operations Manager//Voice Process//BPO

    2 weeks ago

    Bengaluru, Karnataka, India Hiresquad Resources Full time

    Leading BPO in Bengaluru Hiring for Operations Manager Must be Ops Manager On papers in International BPO Experience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years Mode of Interview- Virtual CTC UPTO 15LPA Work From Office Interested candidates can mail their cv at or call at...

  • Operations Manager//Voice Process//BPO

    2 weeks ago

    Bengaluru, Karnataka, India Hiresquad Resources Full time

    Leading BPO in BengaluruHiring for Operations ManagerMust be Ops Manager On papers in International BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 15LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or call at...

  • Operations Manager//Voice Process//BPO

    4 days ago

    Bengaluru, Karnataka, India Hiresquad Resources Full time

    Leading BPO in Bengaluru Hiring for Operations Manager Must be Ops Manager On papers in International BPO Experience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years Mode of Interview- Virtual CTC UPTO 14LPA Work From Office Interested candidates can mail their cv at or call at...

  • Operations Manager//voice Process//bpo

    2 weeks ago

    Bengaluru, Karnataka, India Hiresquad Resources Full time

    Leading BPO in Bengaluru Hiring for Operations Manager Must be Ops Manager On papers in International BPOExperience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years Mode of Interview- Virtual CTC UPTO 15 LPAWork From Office Interested candidates can mail their cv at simmi@hiresquad.in or call at...

  • Only 24h Left) Urgent Hiring: Voice Process Executives

    3 weeks ago

    Bengaluru, Karnataka, India Jobshop Full time

    Job DescriptionMega Hiring Drive for Top BPOs in Bangalore Apply Now with JobShopAre you looking to kickstart your career or switch to a better opportunity in the BPO sector Look no furtherJobShop, India's biggest BPO recruitment platform, is hiring for multiple international and domestic processes acrossBangalore.Connect with Neha at 7975182408 or...

  • Voice Process Operations Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

    Key Responsibilities:Lead a team to manage day-to-day voice process operations, ensuring seamless customer interactions.Develop strategies to enhance first-call resolution and reduce average handling time.Drive training initiatives to improve communication skills and service delivery.Handle escalations and resolve customer concerns in a timely manner.Work...

  • BPO Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Selectica International Solutions Full time

    Job DescriptionDescriptionWe are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service.Responsibilities- Oversee daily operations of the BPO team to ensure efficiency and...

  • 3 Days Left: International Voice Process

    3 weeks ago

    Bengaluru, Karnataka, India Jobshop Full time

    Job DescriptionGreetings from JobShop,JobShop, India's Largest BPO Recruitment Company is hiring for the following positions.We are currently hiring International Voice Candidates for 10+ International BPO's & Call Centers.Company 1: Hiring for International Voice Process (Bellandur ) Salary upto 4 LPA- World's Largest E-Commerce Company is hiring for...

  • Quality Team Leader//QTL//International BPO//Voice Process

    3 weeks ago

    Bengaluru, Karnataka, India Hiresquad Full time

    Job DescriptionHiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process, ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of...