Senior Delivery Manager- Run Team
2 weeks ago
Senior Delivery Manager Production Support and DevOps The person is responsible for ensuring the smooth and reliable operation of production systems and applications acting as a point of contact for incidents and ensuring the efficient resolution of issues They also play a key role in incident management root cause analysis and continuous improvement efforts The person should have excellent leadership and people management skills and should be able to lead a large team of Production Support and DevOps Engineers Key roles and responsibilities Incident Management and Support Monitoring and Troubleshooting Continuously monitor systems and applications for performance issues incidents and alerts and proactively respond to incidents Issue Resolution Diagnose and resolve production issues using advanced troubleshooting techniques Root Cause Analysis Perform in-depth analysis to identify the root causes of incidents and prevent recurrence Documentation and Communication Create and maintain documentation related to production issues and resolutions and effectively communicate with stakeholders including development and operations teams Incident Management Oversee the incident management process including prioritization escalation and resolution ensuring timely and effective incident resolution System Performance and Optimization Performance Monitoring Monitor system performance metrics identify bottlenecks and recommend solutions for performance optimization Process Improvement Implement and maintain processes and procedures to improve production support efficiency and reduce downtime Automation Identify and implement automation opportunities to streamline repetitive tasks and reduce manual effort Data Analysis Analyze data related to production performance incident trends and support requests to identify areas for improvement and optimization Cross-Functional Collaboration Collaboration with Development and Operations Work closely with development operations and other relevant teams to ensure seamless software deployment and integration Communication and Reporting Provide regular reports on system performance incident status and support metrics to senior management and stakeholders On-Call Support Participate in on-call rotations and respond to production issues after business hours Other Responsibilities Training and Documentation Develop and deliver training materials and documentation to support production support teams Process Improvement Identify and implement improvements to production support processes and procedures Knowledge Management Maintain and update knowledge databases and documentation to support troubleshooting and incident resolution Continuous Improvement Drive continuous improvement initiatives to enhance the overall efficiency and reliability of production support Technical Skills Excellent knowledge of ServiceNow NewRelic AWS Cloud Application System Network Cloud and DevOps Experience 12 years Certification ITIL AWS Certification are desired We offer you a competitive total rewards package continuing education training and tremendous potential with a growing worldwide organization DISCLAIMER Nothing in this job description restricts management s right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries partners or purchasers of Alight business units
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Deputy Manager – IT/IS
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Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...
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Gurgaon, Haryana, India SHL Full timePut your technology skills to work at SHL and help us revolutionize the workplace SHL People Science People Answers Are you an experienced Delivery Manager looking to be part of a global innovator in People Science and Technology If so SHL is the place for you In the role of Delivery Manager at SHL you will be accountable for the delivery of SHL products and...
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Senior Manager Product
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Senior Manager Finance
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Gurgaon, Haryana, India Antara Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per yearEmployee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...
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Senior Finance Associate
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Gurgaon, Haryana, India Dell Full timeProduct Management Senior Consultant Product Development Management is a fast-paced environment where innovative thinking is prized Our team focuses on the delivery of products or computer-based systems for external customers We lead and deliver the entire lifecycle from product definition and planning through to production and release We also oversee...
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Delivery Manager
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Gurgaon, Haryana, India Binary Star SearchX Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description : - Experience : 8 to 12 years of IT experience with at least 5 years in Oracle EBS project delivery. - Domain Expertise : Strong functional knowledge of Oracle EBS R12.2.14, especially in Financials (AP, AR, GL, FA) and Supply Chain (PO, INV, OM). - Project Management : Proven track record of managing end-to-end ERP implementations...
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Managed Services Client Delivery Specialist
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Gurgaon, Haryana, India Bank of America Full timeAbout us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates...
