Quality Review Specialist

3 weeks ago

Bengaluru, India Mphasis Full time

Quality Review Specialist/Pre and Post Close Audit Essential Job Functions: Maintain daily workflow prioritization to ensure pipeline management meets required closing dates Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met Should have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income. Communicate with all parties involved in the transaction to keep them informed of file status Escalates fraud files to Credit Manager/Risk Management team. Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA’s Strong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, Internet Ability to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issues Strong time management skills to plan and organize a high daily loan volume Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm Requirements: Minimum 1 year experience in US Residential Mortgage preferably in Pre/ Post close audit with excellent knowledge of guidelines Excellent customer service and written and verbal communication skills Detail oriented and excellent organizational skills Quick learner to keep up with the fast paced mortgage industry Able to prioritize multiple tasks and manage time Problem-solver with strong analytical skills Adheres to directives, procedures, and standards Ability to work in a paperless environment Computer proficiency including Microsoft Office Product Suite Candidates must be available to work outside of normal business hours when necessary Flexible to work in 24/7 process including night shifts and weekends

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