Solutions Engineer, International Markets

Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into Plivo CX, an AI‑driven customer‑engagement platform that combines our battle‑tested APIs with out‑of‑the‑box agentic solutions for customer acquisition, engagement, and service. Founded in 2011, Plivo has over 150 employees across its US and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is seeking a Solutions Engineer (SE) for its International Markets. This role is based in Bangalore and services customers across APAC and EMEA Markets. As a Solutions Engineer, you sit at the intersection of consultative sales, product, and account management. You’re equal parts technical consultant, creative problem‑solver, and storyteller. From designing solutions to production go‑lives, you will architect customer journeys that leverage the full power of our APIs and Plivo CX’s AI Agent workflows—ensuring every client launches quickly, grows confidently, and loves the experience. Critical to success is a typical startup hustle mentality, a passion for proactive collaboration with customers, prompt technical resolution of their issues, and ensure customers quickly realize maximum value from Plivo’s solutions. Responsibilities: - Partner with business teams (account executives or account managers) to understand customers’ business drivers, map requirements, and design scalable solutions using Plivo APIs or CX AI Agents. - Create narratives that resonate with both technical and business stakeholders. - Drive proof‑of‑concept projects by owning success criteria, timelines, and technical depth to win customer confidence (with new and existing customers) - Ensure customer delight by ensuring a smooth and timely onboarding - Diagnose and resolve customer issues, communicate fixes and work‑arounds clearly, closing the loop with customers and internal teams. - Socialize product feedback, feature gaps, and adoption blockers to Product, Engineering, and GTM teams. Qualifications: - Bachelors degree in Computer Science, or Information Systems, or related technical field, or equivalent practical experience - 5 - 8 years in customer‑facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, or similar) within SaaS, CPaaS, or modern AI-first platforms. - Experience with designing conversational AI or workflow automation solutions is a strong advantage. - Solid understanding of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). - Experience in the CPaaS industry or understanding of communication technologies such as SIP, TCP/IP, WebRTC, SIP Trunking is a big plus - Excellent written and verbal communication skills are a must Behaviour Traits: - Should be customer obsessed - All decisions should be taken keeping in mind customer value creation - Should have an ownership mindset - picking up and solving problems even if it is not your job - Should be results oriented - always focussed on the outcome and impact - Have a growth mindset - experiment, level up skills and seek feedback Perks and Benefits: - Industry-leading compensation and benefits - Company-paid medical insurance - Ownership-driven culture - Generous vacation policy