Sr Support Engineer 1

1 week ago

Hyderabad India Blue Yonder Full time

Job Description Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you'll do: - Understand the implemented solution/ products - Analyze the issues, identify Root cause and find the permanent solution to any problem - Adheres to SLA based on the severity of the customer cases. - Complete the product certification courses assigned. - Document the learning and building the knowledge content - Provide early visibility and mitigation to technical challenges through the journey. - Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers - Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer - Should collaborate with Solution/Technical architect(s) to stabilize the system - Enhance/Change the design based on new business requirements by the customer - Single Point of contact for all customer requests for the designated solution - Manage/Support new roll outs/deployments and handle change requests/enhancements - To improve various KPIs for the customer What we are looking for: - Bachelor's degree minimum 6 to 9 years of experience in Product Support / Implementation support. - Skill set and availability requirements as per the organization's needs - Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. - Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required - Deep understanding of Customer business and processes - Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex - Knowledge in performance tuning techniques is added advantage. - Understanding and experience with the technical requirements for the product line assigned. - Understanding of various technical platforms and infrastructures. - Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer. - Works with appropriate parties to ensure issues are resolved. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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