Senior Manager Information Systems

2 days ago

Hyderabad, Telangana, India Amgen Inc Full time
Job Description

Roles & Responsibilities:

- Lead and develop a successful team of server engineers through recruitment, performance management, and career development
- Establish and maintain operational metrics, SLAs, and performance standards
- Monitor and lead enterprise server infrastructure
- Lead incident response and problem management for critical server issues
- Oversee implementation and maintenance of server security policies and procedures
- Ensure server compliance with regulatory requirements
- Generate regular reports on server performance, availability, and incident analysis
- Drive continuous improvement initiatives in server operations
- Optimize resource allocation and shift coverage for 24/7 operations
- Partner with business collaborators to understand and support organizational needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

- Master's degree and 8 to 10 years of experience in Server Operations, with at least 3 years in management OR
- Bachelor's degree and 10 to 14 years of in Server Operations, with at least 4years in management OR
- Diploma and 14 to 18 years of in Server Operations, with at least 5 years in management
- Deep understanding of server Operating System (OS) support as well as server security, networking and storage.
- Knowledge of server monitoring, management and automation
- Experience with service level management and operational metrics
- Solid background in server operations strategy and planning

Preferred Qualifications:

- Experience with cloud platforms (AWS, Azure, or Google Cloud)
- Knowledge of server automation tools and practices
- Experience with Ansible, Python and / or Power-shell automation
- Understanding of ITIL frameworks and standard methodologies
- Familiarity with server orchestration platforms

Professional Certifications:

Management certifications (PMP, ITIL) (preferred)

Server certifications (Microsoft Certified, RHCE) for technical credibility (preferred)

Soft

Skills:

Critical thinking and planning

Strong decision-making abilities

Excellence in collaborator management

Outstanding communication skills

Team building and development

Organizational change expertise

Crisis management capabilities

Strong presentation and public speaking skills

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