Technical Engineer – JavaScript/React

Job Title: Technical Engineer – JavaScript/React

Location: Bangalore, Karnataka

Experience: 5-6 years

Work Schedule: 5 days a week (Monday to Friday)

Hybrid Model: Initially Work-from-Home, transitioning to office-based in Bangalore soon.

Education: Graduate

Joining: Immediate

Job Summary:

We are seeking an experienced and technically proficient Senior Technical Consultant with a strong background in JavaScript and React to join our founding team in Bangalore. The ideal candidate will have a proven track record of managing technical teams and overseeing project deliverables. This role involves directly engaging with clients to gather business requirements and provide technical clarifications. This position requires a strong blend of technical expertise, leadership, and client-facing communication skills, offering a unique opportunity to shape our presence in Bangalore from the ground up. The candidate must be open to being trained on Freshworks and other CRM platforms.

Key Responsibilities:

- Platform Expertise: Provide expert-level technical consultation and implementation services, with a willingness to learn and work on platforms like Freshworks (Freshsales, Freshservice, Freshdesk, Freshchat), as well as other CRM, ITSM, and customer engagement platforms.

- Team Leadership & Management: Lead, mentor, and manage a team of 2-3 technical resources, ensuring high performance, skill development, and adherence to best practices.

- Deliverables Management: Oversee and manage the end-to-end delivery of technical solutions and projects, ensuring they meet client expectations, scope, budget, and timelines.

- Client Engagement & Business Requirements: Act as a technical point of contact for clients, engaging directly to understand business requirements, provide technical clarifications, and propose optimal solutions.

- Solution Design & Architecture: Design and architect scalable and robust solutions, aligning with client needs and technical best practices.

- Technical Troubleshooting & Support: Provide technical support and troubleshooting for implementation-related issues.

- Documentation: Create and maintain technical documentation, including solution designs, configuration guides, and troubleshooting procedures.

- Pre-sales Support: Collaborate with the sales team to provide technical expertise during the pre-sales process, including demonstrations and proof-of-concepts.

Must-Have Qualifications and Skills:

- Experience: 5-6 years of hands-on experience in technical implementation and consultation.

- Technical Skills: Strong proficiency in JavaScript and React.

- Team Leadership: Proven experience in leading and managing a team of 2-3 technical resources.

- Client Interaction: Demonstrable experience in directly interacting with clients to gather business requirements, provide technical clarifications, and manage expectations.

- Project & Deliverables Management: Strong understanding and experience in managing technical project deliverables from inception to completion.

- Adaptability: Openness to be trained on and work with new platforms, including Freshworks and other CRM/ITSM platforms.

- Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Technical Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook).

Good-to-Have Qualifications and Skills:

- Experience with CRM, ITSM, or customer engagement platforms.
- Familiarity or exposure to AWS cloud solutions.
- Familiarity or exposure to Zoho products.
- Experience with integration methodologies (APIs, webhooks) and data migration.

What We Offer:

- Be Part of Something Big & Build from the Ground Up: Join a revolutionary startup that's changing the game in Customer Experience. You'll be instrumental in establishing our Bangalore presence and part of a talented team that's passionate about innovation and growth.

- Unlimited Growth Opportunities: We're a startup on the move, and we want you to grow with us. Take on new challenges, learn from failures, and develop skills that will propel your career forward.

- Collaborative Vibes: Even with initial work-from-home, we foster a collaborative environment. Once our office is set up, it will be a hub of creativity and energy where everyone's voice is heard, and ideas are encouraged.

- Autonomous Work Culture: We trust our team members to take ownership of their work.

- Celebrate Successes and Learn from Failures: We celebrate our wins and learn from our setbacks. Be part of a team that's resilient, adaptable, and always striving for excellence.

How to Apply:

If you are a motivated and experienced technical person with a passion for the technology and leadership, eager to be a foundational member of our Bangalore team, please submit your resume to ravi.chillara@tatvacloud.io.

We look forward to hearing from you

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