Process Associate

2 days ago

Noida Uttar Pradesh, India GENPACT Full time

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Process Developer - Retail Banking Financial Crime In this role you have to process non fraud disputes Process execution would entail working on tasks which are mostly well-defined and routine Your work area would also require doing data transactions and interaction via calls As part of operations team your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirementsAble to balance change with ability to adjust to changes in systems process readily and are Resilient i e balance pressure from a variety of factors and situations Responsibilities Executing pre-defined tasks with minimum supervision Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels Adherence to defined performance level parameters efficiency quality etc Sharing standard methodologies and process ideas Identifies problem through audits or customer feedback Qualifications we seek in you Minimum Qualifications Skills B Com Or any other equivalent Graduate degree Prior experience in Card Dispute Chargeback Fraud Preferred Qualifications Skills Prior exp Preferably in voice Proficient in written and verbal English interpersonal skills Good knowledge of MS Office Ability to type between 40-60 words per minute with more than 90 accuracy Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit www genpact com Follow us on Twitter Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

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