Senior Analyst, Production Systems

Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role The Senior Analyst Production Systems is responsible for supporting applications by responding to and resolving production Incidents and Service Requests This is accomplished by diagnosing production support system problems interacting effectively with internal customers and system vendors The Analyst performs systems maintenance and ensures documentation standards and procedures are in place and evaluates opportunities for process improvement This individual also can function as a project manager while focusing on multiple technically complex mission-critical and or high profile issues Your Responsibilities Manage customer escalations and issue triage efficiently Track and report key metrics Research trends to prevent issues by collaborating with experts to implement fixes Manage technology group transition plans Diagnose system failures and implement solutions communicate key customer updates to management Ensure documentation is updated in the system management tools Conduct application readiness tests post-maintenance and provide critical support coverage on a rotating basis Utilize SQL MAXL and other programming languages for issue diagnosis and resolution Engage in network troubleshooting and monitor application performance making updates as needed Train customers and enforce security policies consistently Work closely with management to develop and enhance application processes and internal procedures Continuous review of current documentation utilized by support team Update and communicate changes as needed Diagnose and analyze monthly metrics to identify improvements needed to reduce reoccurrences of issues Identify issue trends and report information to Manager and Problem Management team Collaborate with the Implementation Project Manager to guide the functional strategy of assigned projects Provide insights on documented requirements for system improvements and feasibility Direct software developers in creating functional designs and assist with testing activities including User Acceptance Testing Manage prototype demonstrations and analyze technical trade-offs communicating these to stakeholders Conduct ad hoc queries interpret data models and analyze software designs to understand technical capabilities and limitations Support compliance with operational standards like change management and disaster recovery Facilitate customer understanding of the software development lifecycle managing their expectations and explaining workflow impacts Provide Oversight of project analysis project planning task strategy and mentoring of other Business Analysts to provide leadership assisting with problem resolution across projects Provide budget management resource management and project status reporting for assigned projects Communicate regularly with management team members regarding task or project status and opportunities to improve service levels or business processes Escalate issues as appropriate to ensure quality service Qualifications Experiences Educational and Professional Qualifications Bachelor s degree in MIS CIS or Computer Science preferred or equivalent business or technology education training experience Advanced degree preferred Professional certification in business or IT e g consulting PeopleSoft preferred ITIL certification preferred Technical Expertise At least 5 years combined technical and functional business experience Minimum of 3 years Information Technology experience Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple complex system implementations with custom and third-party applications Ability to work as part of a self-directed team in which you determine your tasks daily in coordination to co-workers rather than waiting for work to be assigned to you In depth understanding of client-server architecture and custom web application development projects In depth understanding of with structured development methodologies such as Waterfall and Agile SDLC In depth understanding of relational databases and queries Knowledge of XML HTML and web services Advanced skills using the MS Office suite and process modeling tools How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our for instructions to submit your request