Quality Analyst

3 days ago


Gurugram, India Egon Zehnder Full time

Job Description Job Summary - Quality planning: Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score - Quality audits: Perform audits to ensure quality of information entered in the database is free from error - Quality review: Based upon performance, identify team members and conduct quality review meetings - Team queries: Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards - Team huddle: Prepare data and conduct team huddle including: 1. Transfer knowledge - refresher/ new guidelines received from offices 2. Share best practices to avoid errors 3. Present business case on client feedbacks and possible ways of avoiding them - Reporting: Compile and publish reports as per the process requirements - Process training: Conduct knowledge transfer sessions with new joiners and help them go live - Interact with clients: Communicate directly with client w.r.t query/ clarity on request instructions - Manage client escalations:RCA of customer complaints, taking correcting actions, sharing of feedback with concerned team members and sharing the closure report with the stakeholder What will you need to succeed - Personality:Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance - Quality Focus:Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability - Strong Client Focus:Understand client s requirement and believe in Client first always - Team Player:Adapt to team and collaborate - Communication Skills:Strong verbal and written communication - Flexible to work in shifts:Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm) - Work from office:Should be ready to work from office as per the company policy - Educational Qualification:Graduate - Additional Certifications (preferred):Six Sigma, Continuous Process Improvement, Quality Management


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