Professional, Technical Professional Services

Calling all innovators - find your future at Fiserv Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Professional Technical Professional ServicesWhat does a successful Specialist Technical Professional Services Implementation Analyst doAs an Implementation Analyst you will be responsible to perform remote and or on-site software implementations and provide follow-up product support for Fiservs clients via telephone email and web-based contact channels Also will assist with creation and maintenance of User documentation hardware software requirements end-user technical information internal procedures etc as needed You will also be responsible for early engagement with Project Implementation managers from other Fiserv teams and or clients identify help clear roadblocks negotiate deadlines define priorities with implementation engineers and manage risks Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values What you will do Deliver professional and timely client communications regarding project updates ongoing support items and product implementation services Deeply track organize and document all product implementation and support related activities Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies Perform other duties as assigned The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities What you will need to have Education Degree in Computer Science Management Information Systems Information Technology Accounting Business Management or related field Equivalent work experience may be substituted Minimum years experience required 2 years in customer facing projects client support role or IT service industry Type of work experience required Experience with financial wires risk and fraud tied to financial wires is a plus Experience with Fed Now and or Real Time Payments is a plus Experience with Microsoft Windows Workstation and Server operating systems physical and virtual environments Experience with peripheral deployments Basic understanding of data communications and LAN WAN Previous customer service experience What would be great to have Financial industry experience Work on multiple projects in parallel Ability to work independently and collaboratively Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables Possess strong analytical problem solving ability Strong verbal and written communication skills internal and client facing Excellent follow-up skills attention to detail Experience with Premier core banking platform Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable What you should know about us Fiserv is a global leader in payments and financial technology with more than 40 000 associates proudly serving clients in more than 100 countries As one of Fortune xc2 xae magazine s World s Most Admired Companies 9 of the last 10 years one of Fast Companys Most Innovative Companies and a top scorer on Bloombergs Gender-Equality Index we are committed to innovation and excellence Our commitment to Diversity and Inclusion We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate business email address We will not hire through text message social media or email alone and any interviews will be conducted in person or through a secure video call We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process We also wont send you a check to cash on Fiservs behalf If you see suspicious activity or believe that you have been the victim of a job posting scam you should report it to your local law enforcement