Workshop Manager

4 weeks ago

Nagpur, India Seva Automotive Pvt. Ltd. Full time

Position: Works Manager

Department: Service

Location: Nashik / Nagpur

Reports to: General Manager – Service

Role Overview

The Works Manager will be responsible for managing the day-to-day operations of the service workshop, ensuring high-quality repairs, timely vehicle delivery, customer satisfaction, and compliance with Maruti Suzuki service standards.

Key Responsibilities

1. Workshop Operations

- Plan, organize, and control the overall service operations.
- Allocate jobs to technicians and monitor progress to ensure timely delivery.
- Ensure availability of required tools, equipment, and infrastructure for smooth operations.

1. Quality & Productivity

- Ensure adherence to Maruti Suzuki service quality standards.
- Monitor and improve workshop productivity and efficiency.
- Conduct regular quality checks on completed jobs before delivery.

1. Customer Satisfaction

- Handle escalated customer complaints and provide quick resolutions.
- Maintain high CSI (Customer Satisfaction Index) scores.
- Ensure transparent communication with customers regarding repairs and costs.

1. Team Management

- Lead, train, and motivate service advisors, technicians, and support staff.
- Conduct regular performance reviews and technical training sessions.

1. Reporting & Compliance

- Maintain and share daily, weekly, and monthly service performance reports.
- Ensure compliance with Maruti Suzuki policies, processes, and statutory regulations.

Key Skills & Competencies

- Strong technical knowledge of Maruti Suzuki vehicles and systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to handle high-pressure situations and meet deadlines.
- Knowledge of DMS (Dealer Management System) and MS Office.

Qualifications & Experience

- Diploma / Degree in Automobile or Mechanical Engineering.
- Minimum 5–8 years of experience in an automobile dealership service department, with at least 2 years in a supervisory or managerial role.
- Prior Maruti Suzuki experience preferred.

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