Engagement Manager

Description AWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector As an Engagement Manager you will collaborate with AWS consultants partner and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value You will lead engagements aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines Key job responsibilities As a delivery leader you ll drive business outcomes through matrix team management across multiple workstreams employing agile hybrid waterfall methodologies Your responsibility encompasses end-to-end project lifecycle management from outcome validation to successful delivery aligned with our Delivery framework Lead complex multi-stream delivery engagements Validate and ensure achievement of customer business outcomes Manage risks proactively while identifying opportunities for additional value Coach teams and customers on delivery practices Partner with sales support and engineering teams for comprehensive solution delivery You will serve as a strategic advisor helping customers navigate their transformation journey while fostering innovation This includes Providing strategic guidance and risk management Delivering training on agile methodologies Enabling partners through framework adoption Collaborating across AWS teams Gathering and channeling customer feedback to improve AWS services The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed Success in this position demands effective leadership skills agile expertise and the ability to drive business outcomes while maintaining stakeholder relationships About the team Diverse Experiences AWS values diverse experiences Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Inclusive Team Culture Here at AWS it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon diversity conferences inspire us to never stop embracing our uniqueness Mentorship Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture When we feel supported in the workplace and at home there s nothing we can t achieve in the cloud Basic Qualifications Hands on experience delivering enterprise-level IT consulting projects using Agile Waterfall and Hybrid methodologies Working experience on Agile and Project Management delivery best practices frameworks methodologies and tool sets e g Miro Jira Presented to C-level executives as well as to technical subject matter experts Experience in technical product or program management Preferred Qualifications Project management certifications e g APM CSM PSM PMI-ACP PRINCE2 SAFe Scaled Agile etc AWS Cloud Experience and Certifications Flair for selling and operating as a Trusted Advisor Past experience as a Technical Program Manager TPM leading development projects The ability Influence technical priorities and business strategy through data-driven contributions working directly with engineering managers and software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner