Technical Support Engineer for a Web/Mobile application for US Company

3 weeks ago

Vadodara, India Textellent, Inc. Full time

Full Time | 100% Work From Home | US Office Hours You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to the development team, mostly based in India - Assist QA lead with QA activities - Troubleshooting technical issues with minimal support from the development team - Speaking to internal and external customers to quickly get to the root of their problem - Propose workarounds to customers when the fix will take time to be released - Providing timely and accurate customer feedback - Following up with clients to ensure the problem is resolved - Supporting the roll-out of new applications - Providing support in the form of procedural documentation - Managing multiple cases at one time. - Testing and evaluating new releases - Propose new ideas and out-of-the-box solutions for a smooth operational process REQUIREMENTS: - Bachelor’s degree in computer science or information technology - Work during the US hours (9 am to 6 pm central time) - 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface - Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS - Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs - Experience with remote desktop applications and help desk software - Experience in ticket management tools like Clickup, Jira, Trello etc. - Experience in texting and communication-based applications is a plus - Certifications in Linux, Java, Web development, AWS are desirable but not required - Experience in using AI tools for day-to-day tasks - Have a development mindset to quickly scale into a developer with minimal training - Attention to detail and good problem-solving skills - Excellent interpersonal skills - Good written and verbal communication COMPENSATION: - Market-rate salary commensurate with experience & skills ABOUT THE COMPANY Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

  • Technical Support Specialist

    2 weeks ago

    Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...

  • Technical Support Engineer

    2 weeks ago

    Vadodara, India PS Fin Solutions Full time

    Technical Support Engineer (On-site, Ahmedabad) 📍 Location: Ahmedabad, Gujarat, India 💼 Employment Type: Full-time 🕓 Experience Required: 1–3 years About the Role We are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry. The ideal candidate will be responsible for...

  • Application Engineer

    4 days ago

    Vadodara, Gujarat, India Xylem Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Application Support Consultant

    2 days ago

    Vadodara, India Exigo Tech Full time

    Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business...

  • Application Support Consultant

    2 days ago

    Vadodara, India Exigo Tech Full time

    Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business...

  • Application Support Consultant

    1 day ago

    Vadodara, India Exigo Tech Full time

    Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business...

  • Application Support Consultant

    9 hours ago

    Vadodara, India Exigo Tech Full time

    Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business...

  • Application Support Consultant

    2 days ago

    Vadodara, India Exigo Tech Full time

    Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business...

  • US Technical Recruiter

    4 hours ago

    Vadodara, India Droisys Full time

    About Company,Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.Amazing things happen when we...

  • Technical Support Engineer

    2 weeks ago

    Vadodara, Gujarat, India AIM Solder Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionPAI-AIM Solder (India) Pvt. Ltd. (Formerly Persang Alloy Industries Pvt. Ltd.) is a joint venture between Persang Alloy Industries (PAI) and AIM Solder, combining local manufacturing excellence with global reach and technical leadership. With PAI's advanced production capabilities in India and full alignment with AIM's worldwide quality...