Sre, Observability System Administrator

The Observability System Administrator role at Toast fits within the Observability Enablement Administration team which is part of Site Reliability Engineering responsible for overseeing Toast production services with a commitment to quality reliability and low latency The Observability Enablement Administration team is responsible for setting the overall observability strategy choosing the right tools and technologies developing best practices and providing guidance to other teams while maintaining governing cost and administering the observability platform and log pipelines About this roll Responsibilities In this role you will be responsible for the administration maintenance and enhancement of our observability platforms ensuring optimal performance and availability for our critical security and business operations In this role you will Participate in observability architecture design support and platform management Gather and analyze metrics from operating systems and applications that enable development teams with observability insights Manage users and roles monitor platform performance and ensure security and high availability Automate operational toil for observability focused administrative tasks Build and support automation for legal and compliance requirements Support end-users with training and technical guidance on observability tools and capabilities Maintain accurate documentation of configurations workflows and procedures Manage data ingestion and parsing to ensure data integrity and availability Design and manage dashboards reports alerts and visualizations Implement strategies to increase observability system reliability and performance through on-call rotation and process optimization Utilize observability tools to diagnose application and infra issues and incidents Do you have the right ingredients Requirements Polyglot technologist generalist with a thirst for learning Understanding of cloud and microservice architecture Experience with tools such as APM RUM Synthetics Splunk OTEL Log pipelines SIEM Terraform etc Automation scripting experience with Go Python etc Splunk power user administrator experience preferred Industry experience with at least 2 years observability experience with a focus on SRE or observability platform management AI at Toast At Toast we re Hungry to Build and Learn We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them The people who thrive here are those who embrace changes that let us build more for our customers it s a core part of our culture Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs Learn more about our benefits at Bread puns encouraged but not required Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability