Customer relationship executive

2 weeks ago


Hyderabad, India Tibarumal Gems & Jewels Full time

Job Description: Location: Hyderabad Reporting to: Owner (Anand Gupta) Role Overview: We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families. Key Responsibilities: - Personally handle repeat customers and walk-ins needing special attention - Resolve complaints, negotiations, and delicate escalations - Train the team on customer engagement and luxury follow-ups - Host weekly one-on-one coaching and team updates - Maintain brand loyalty through relationship-building - Support performance tracking and incentive design Requirements: - Female, 45+ years, Hyderabad or Andhra roots - Telugu fluency a must; Hindi/English working knowledge - 10–15 years of proven jewelry client relationship experience - Warm, spiritual, dignified in appearance and speech - High emotional intelligence and trustworthiness Compensation: Competitive salary (50,000 TO 1,00,000)+ performance incentives, standard leaves & holidays.



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