Urgent Assistant Manager

2 days ago

Chennai, Tamil Nadu, India P&O Ferries Full time

Key responsibilities Transport P L Product development Ownership To take initiative to improve the profitability with internal product team sector sales team procurement team Growth Sales - Owned Vehicle profitability Reverse Lanes Selling and reducing the Empty Runs Ideal Vehicle Halts Proposal alignment and Negotiation along with Sector leads with rightful Terms ConditionsCollaborate with internal teams to develop customized solutions for the customer requirement Product Procurement SD OPS Customer Service Relationship Management Identify and prospect potential requirements within the existing cold Chain clients requiring transportation services on return lanes Business support for Sales team Develop and implement Operations strategies to cater to the existing customer requirements Conduct market research to identify emerging trends customer needs and competitor activities to stay ahead in the market and share with Sales team Build and maintain a robust pipeline to meet and exceed targets with the existing customers Retail customers for Back Fills Return loads Reduce idle time Planning route vehicles and aligning with Non BCO customers for Backfill and ensure the return haul Responsible for vehicle wise Trip wise profitability Cultivate and maintain strong relationships with existing clients understanding their transportation needs and providing tailored solutions to meet their new requirements share such leads with Sales team regularly Act as the primary point of contact for clients towards addressing inquiries resolving issues and ensuring high levels of customer satisfaction Program Management Drive operational KPIs and review customer business trends periodically for continuous business growth Safety Sustainability Achieve ZERO SIF Minimum 1 HSE interaction per month by the BUH DRs Assessment program score 90 Timely closure of all High Risk Gaps and achieve ZERO Overdue actions Monthly HSE review meeting to drive HSE culture HSE Reality Check score of Q1 60 Q2 70 Q3 75 Q4 80 Implement decarbonization plan to achieve a 5 reduction in absolute Carbon emissionBilling Payments Monthly billing data on-time validation and get confirmation from the customer POD Management and timely invoice generation and submission to the customers Responsible to obtain the acknowledgment from customer after submission of invoices Payments follow up and collection within the agreed credit period for non BCO customers Reporting and Analysis MIS Generate regular reports summarizing performance key achievements challenges and opportunities for improvement Periodic review with customers and action on MOM

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