Head – Retail Sales

6 days ago

Mumbai Maharashtra, India Talisman HR Solutions Full time

We are pleased to share an opportunity for the position of Head - Retail Sales Operations with a well-established 100 year FMCG Dairy brand Role Overview The position involves leading multi-store retail operations driving sales performance ensuring smooth store functioning managing staff monitoring inventory and delivering excellent customer experience across all outlets The ideal candidate should have strong leadership skills and proven experience in retail management Detailed Responsibilities 1 Sales Business Performance Develop and execute retail sales strategies to achieve monthly and annual targets Monitor store-wise sales customer footfall and profitability Analyse sales data trends and challenges implement corrective actions Drive brand visibility and ensure consistent customer experience 2 Store Operations Management Oversee daily store functioning SOP adherence and operational efficiencies Ensure all outlets maintain cleanliness product quality and visual standards Monitor shrinkage wastage and operational discipline 3 Inventory Supply Chain Coordination Track stock levels product movement and expiry management Coordinate with suppliers and production teams for timely replenishment Implement inventory control measures to avoid shortages and overstocking 4 Team Leadership Development Recruit train and manage store managers and frontline staff Conduct regular performance reviews and productivity monitoring Build a strong culture of accountability teamwork and customer focus 5 Customer Experience Issue Resolution Ensure prompt handling of customer complaints and feedback Maintain high satisfaction scores through service standards and staff training 6 Compliance Process Control Implement company policies safety and hygiene norms and operational SOPs Ensure audit readiness and compliance across all outlets Work with cross-functional teams on marketing promotions and product launches Location Mumbai Experience Required 8-10 years including 3-4 years in a similar leadership role Shift Timing Any 9-hour shift between 8 00 AM - 9 30 PM Working Days 6 days a week 1 rotational week off Key Skills Retail Sales Store Operations Team Management Inventory Control Customer Service Excellence Sales Analysis CRM POS SOP Compliance FMCG Dairy experience preferred Interested candidate can share their cv on or WhatsApp me on - 7738511752

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