Technology Service Specialist, AVP

Job Description

Technology Service Specialist, AVP

Position Overview

Job Title: Technology Service Specialist, AVP

Location: Bangalore, India

Role Description

- Investigate, architect, design and recommend backup and recovery solutions that leverage DB standards, with a strong focus on cyber security and cyber resiliency
- Our team is diverse, international, and driven by shared focus on valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.
- You will work as part of a cross-functional agile delivery team. You will bring an innovative approach and work alongside the Storage Team as Technology Service Specialist under Storage Team within Deutsche Bank.
- As a Technology Service Specialist, you will be focused on the engineering, investigating, architecting, designing and recommending the backup Cyber Recovery Process.
- You will be the Subject Matter Expert and drive Cyber Resiliency and Data Protection Service, meeting and exceeding defined service levels in delivering backup and recovery services to our banking sector client. Your key responsibilities will include addressing escalated backup infrastructure investigations, mentoring and guiding more junior colleagues and contributing significantly to the systematic improvement of the environment.
- You will also be involved in developing and defining life cycle activities such as hardware and software refreshes to maintain the environment at target levels.
- You will also be involved in migration activities as necessary to support an exciting program of change, implementing new backup technologies and infrastructure components, developing content to support automation of backup workflows, and serving as an escalation point on and off shift to other members of the team. Maintaining diligence around ITSM process and providing detailed documentation of operational procedures are paramount in this role.
- Where new Data Protection technologies are introduced, you will be expected to actively participate and lead engineering activities related to the onboarding of these new technologies, including working closely with other technology teams within the organization. You will work as the subject matter expert and architect, drive the Cyber Resilience and Data Protection solution
- The candidate will work with highly skilled, highly motivated engineers using Agile methodologies based on Scrum or Kanban, and incorporating enterprise agile practices from Scaled Agile Framework (SAFe).
- The team embraces a DevOps environment.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Provide exceptional backup services, prioritizing simplicity. Subject matter expert for Backup Cyber Recovery processes globally
- Investigate, architect, design and recommend backup and recovery solutions with a strong focus on cyber security and cyber resiliency
- Participate as an advisor and liaison in transformation governance and strategic change initiatives.
- Disaster Recovery and Cyber Threats Preparedness: Enhance backup strategies to address disaster recovery scenarios, including ransomware attacks. Adopt immutable backup capabilities and air-gapped storage strategies to protect backup data.
- Identify, Define, Communicate, and implement Improvement Plans, to ensure and maintain the robustness (availability, reliability, efficiency, performance) of our infrastructures around the globe
- Provide technical expertise and leadership to backup and cyber security teams globally to ensure completeness and robustness of our infrastructures
- Build and deploy backup infrastructure, including managing backup repositories.
- Demonstrate exceptional troubleshooting skills for backup, tape, and storage issues.
- Proficiently manage critical issues within the backup infrastructure, liaising across multiple technical towers as appropriate.
- Providing engineering solutions to solve new and existing operational challenges.
- Work independently and actively coach and develop peers, as well as participate in on-call rotations as required.
- Drive appropriate engagement and response from key vendors to ensure service levels for this environment.
- Adhere to established company processes, including change management, incident management, and problem management.
- Utilize automation tools for efficient backup processes
- Governance and Compliance Enforcement: Develop backup standards and best practices to ensure adherence to industry standards, security regulations, and compliance requirements. Establish auditing mechanisms for backup performance and data protection policies.
- Collaboration with Platform and Application Teams: Work with platform and application teams to address backup-related gaps. Implement backup solutions tailored to specific workloads and provide technical guidance on best practices and data retention policies.

Your skills and experience

- Cross-technology experience and confidence, particularly in networking, OS and cryptographic security.
- Experience in managing critical backup infrastructure at scale
- In-depth understanding of modern Data Protection and Cyber Resilience principles and how they are implemented within a technology stack.
- Bachelor's degree from a four-year College or University or 5 to 8 years of related experience and/or training or equivalent combination of education and experience
- Minimum 10 years of experience in TSM administration.
- Preferred 4 years of experience in Cobalt Iron administration.
- Minimum 10 years of experience in backup and recovery operations
- Experience in Mass Restore & Recovery at large scale
- In-depth understanding of backup technologies (not limited to) Spectrum Protect, Cobalt Iron, Cohesity, Rubrik, Azure Backup, AWS Backup, Google DR backup Data Protector in large scale dispersed environments
- Previous experience in backup monitoring implementation at large scale in a multi backup tools context using Brocade, Splunk, and ServiceNow
- Practical experience in Automation to reduce the burden on operations using Ansible Terraform for backup incident creation and resolution, and provisioning requests
- Administer Spectrum Protect and Cobalt Iron in a mixed environment of Unix, Linux and Windows servers
- Proficiency in Unix/Linux and Windows operating systems, including the use of scripting languages to administer these operating systems.
- Demonstrate previous outcomes in script development and process improvement.
- Client engagement. Ability to develop operational reports.

How we'll support you

- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

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