Senior Analyst

13 hours ago

Madurai Tamil Nadu, India HCLTech Full time

Designation SENIOR ANALYST No of Positions 1 Skill Primary Technical Skills ERS -Other Technical Skills-Product Support L1-L2-L3 Job Family Support Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit Senior Support Engineer Job Summary The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely cost-efficient and high-quality manner This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement 1 Key Responsibilities 1 Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques Ensuring Adherence To Defined Service Level Agreements 2 Develop And Deliver Training Programs For New Team Members To Enhance Their Skills In Product Support And Operational Processes 3 Facilitate Knowledge Transition Sessions During Project Enhancements Ensuring Smooth Handover Of Information And Practices To Support Teams 4 Document And Maintain Comprehensive Records Of Support Processes Troubleshooting Methods And Issue Resolution Procedures To Ensure Consistency And Knowledge Retention 5 Stay Updated On Emerging Technologies And Product Developments Related To Support Operations To Enhance Service Delivery And Problem-Solving Capabilities Skill Requirements 1 Strong Understanding Of Product Support Processes And Methodologies At L1 L2 And L3 Levels 2 Familiarity With Ticketing Systems And Support Tools 3 Basic Knowledge Of It Operations And Infrastructure 4 Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration Certification 1 Itil Foundation Certification Is Recommended But Not Mandatory 2 Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role Skill Level 3 Secondary Skill 1 Functional Skills ERS -Other Functional Skills-IT Operations Skill Level 3 Secondary Skill 2 Organizational Change Management APPS -Change Management-Change Management 101

  • Senior Analyst

    1 week ago

    Madurai, Tamil Nadu, India HCL Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Analyst Experience 3-5 Years Skill (Primary) Domain Competencies (ERS)-PMS-Complaint Handling Qualification B-Tech Location Madurai Job Family Delivery Enablement Job Description (Posting). Complaint handling in medical devices and MDR reporting (1.) Key Responsibilities To be accountable for report metric development and...

  • Senior Data Analyst

    3 days ago

    tamil nadu, India Different Hair Pvt. Ltd Full time

    Position : Senior Data Analyst Location : Guindy Salary : 6 LPA to 9 LPA Experience : 5 Years and above ABOUT US Global leader in manufacturing human hair extensions and award winning exporter to USA and UK; DHPL leads the hair industry market in quality goods that are celebrated in hair salons, Hollywood studios, and opera and theater stages. We believe in...

  • Senior Analyst

    1 day ago

    tamil nadu, India Tata Consultancy Services Full time

    Greetings from TCS! We are currently planning to do a Walk-In Interview on 11-Oct-2025 (Saturday) at Chennai/Bangalore/Hyderabad. Role**: VAPT Senior Analyst Desired Skill Set :VAPT (Tenable, Defender, Sentinel One), Service Now VR, Bug Crowd Experience Range: 4+ years Joining Location: PAN India Date - 11-Oct-2025 (Saturday) In-Person Drive Location...

  • Senior Data Analyst

    2 days ago

    tamil nadu, India Different Hair Pvt. Ltd Full time

    Position : Senior Data AnalystLocation : GuindySalary : 6 LPA to 9 LPAExperience : 5 Years and aboveABOUT USGlobal leader in manufacturing human hair extensions and award winning exporter to USA and UK; DHPL leads the hair industry market in quality goods that are celebrated in hair salons, Hollywood studios, and opera and theater stages. We believe in...

  • Senior Quality Assurance Analyst

    2 weeks ago

    tamil nadu, India Chargebee Full time

    The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.We are seeking an experienced and strategic Senior QA Analyst, reporting to the QA Manager, to drive quality assurance & testing...

  • Senior Analyst

    6 days ago

    tamil nadu, India Tata Consultancy Services Full time

    Greetings from TCS!We are currently planning to do a Walk-In Interview on 11-Oct-2025 (Saturday) at Chennai/Bangalore/Hyderabad.Role**: VAPT Senior AnalystDesired Skill Set :VAPT (Tenable, Defender, Sentinel One), Service Now VR, Bug CrowdExperience Range: 4+ yearsJoining Location: PAN IndiaDate - 11-Oct-2025 (Saturday)In-Person Drive Location...

  • Senior Business Analyst

    5 days ago

    Porur, Chennai, Tamil Nadu, India NoblQ Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    Job Title: Business AnalystLocation: ChennaiAbout PropelAt Propel, we don't just build software—we build future-ready, human-centered digital platforms that drive business transformation. We are a design-led technology firm committed to solving complex problems with elegant, scalable solutions. Join a workplace where your ideas matter, your expertise is...

  • Senior SEO Analyst

    7 days ago

    Iyer Bungalow, Madurai, Tamil Nadu, India Idealaunch Tech Solution Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Full job descriptionJob Title : Senior SEO AnalystExperience : 1 - 3 yearsJob Location : Madurai (On-site)Skills: SEMRush, Ahrefs, Moz, Keyword planner, Google Analytics & Google Search ConsoleJob DescriptionConducting on-site and off-site analysis of web SEO competition.Increase website ranking on popular search engines.Increase digital brand awareness...

  • Senior Business Analyst with Cash Management

    3 days ago

    tamil nadu, India ValueLabs Full time

    Dears Aspirants,Greeting from Valuelabs,we are hiring for Senior Business Analyst in Cash Management and Transaction Banking Services:Core Technical Skills1. Product KnowledgeDeep understanding of Cash Management products: Payments, Collections, Liquidity Management, Virtual Accounts, etc.Familiarity with SWIFT messaging standards (MT/MX formats)Knowledge of...

  • Jr. Business Analyst

    2 weeks ago

    Anna Nagar, Madurai, Tamil Nadu, India Elysium Technologies Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Junior Business AnalystExperience: 6 Months – 1 YearIndustry: IT / TechnologyLocation: MaduraiJob Summary:We are seeking a detail-oriented and proactive Junior Business Analyst with 6 months to 1 year of experience in the IT industry. The ideal candidate will support business analysis activities, assist in gathering requirements, and help bridge...