Senior Engineer

Position Title Senior Engineer - End User Computing About the Role We are looking for a Workplace Subject Matter Expert SME to join our End User Computing team as Senior Engineer - End User Computing A hands-on Senior Engineer who ensures our Windows client environment runs securely efficiently and seamlessly for all our users worldwide As one of our go-to experts for advanced incident resolution automation and service optimization you will combine deep technical expertise with a proactive service-oriented mindset to continually improve the end-user experience Key Responsibilities Act as 3rd line expert for advanced incidents problems and requests across the Modern Management and Windows client landscape Lead the technical resolution of escalations and perform detailed root-cause analysis together with our service provider Manage and optimize Microsoft Intune configurations including compliance device policies and application deployment Implement solutions according to approved high-level designs Develop and maintain PowerShell scripts to automate configuration compliance reporting and operational tasks Design and implement Power Automate flows to enhance EUC service efficiency and reduce manual effort Support the Service Delivery Manager as a key technical partner for performance reviews escalations and service improvements Collaborate closely with SDMs Operations and Security teams to ensure secure high-quality service delivery Maintain and update documentation knowledge articles and operational procedures Contribute to Evergreen lifecycle management ensuring clients remain secure updated and standardized Core Skills Experience Over all 8 years experience with minimum 5 years in End User Computing roles at senior engineering level Deep knowledge of Microsoft Intune including policy management app deployment and reporting Strong experience with Windows 11 management configuration and troubleshooting Expert-level PowerShell scripting for automation Solid understanding of Entra ID Conditional Access and Microsoft 365 integration Familiarity with ServiceNow CMDB relationships and automation triggers Proven analytical and problem-solving skills for diagnosing complex endpoint issues Fluent in English with the ability to communicate clearly across cultures and time zones Preferred Experience Knowledge of Windows 365 Azure Virtual Desktop AVD Experience with Intune reporting and Graph API queries Hands-on experience using Power Automate to streamline workflows Background in global enterprise environments with structured ITIL-based processes Personal Attributes Analytical structured and self-driven Excellent communication and stakeholder management skills Proactive mindset focused on automation simplification and continuous improvement Team-oriented collaborative and willing to share knowledge across the Digital Workplace Service Area Passionate about delivering exceptional end-user experiences Why Join Us You ll work in a forward-thinking environment that values innovation automation and continuous learning We encourage ownership creative problem-solving and collaboration across global teams If you re passionate about modern workplace technologies and want to shape the future of digital employee experience - we d love to hear from you We are the ASSA ABLOY Group Our people have made us the global leader in access solutions In return we open doors for them wherever they go With nearly 63 000 colleagues in more than 70 different countries we help billions of people experience a more open world Our innovations make all sorts of spaces - physical and virtual - safer more secure and easier to access As an employer we value results - not titles or backgrounds We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback training and development opportunities Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally As we welcome new people on board it s important to us to have diverse inclusive teams and we value different perspectives and experiences Chennai IN 600 032 IT Telecom Internet Travel Required 0 -10 Mid-senior level 31-Dec-2025