Snapmint - Implementation Manager - Customer Success (4-7 Yrs) Gurgaon/gurugram (after-sales/customer Service)
3 weeks ago
About Snapmint - India s booming consumer market has over 300 million credit-eligible consumers yet only 35million actively use credit cards At Snapmint we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products be it shoes clothes fashion accessories clothes or mobile phones We firmly believe that an enduring financial services business must be built on the bedrock of providing honest transparent and fair terms - Founded in 2017 today we are the leading online zero-cost EMI provider in India We have served over 10M consumers across 2 200 cities and are doubling year on year Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy Oyo Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics ad-tech and bank-tech software services Role Overview As an Implementation Manager you will be responsible for leading complex customer onboarding projects including strategic migrations from other platforms and ensuring timely high-quality go-lives You will serve as the primary point of contact for customers during the onboarding phase working cross-functionally with Sales Product Engineering and Customer Success teams Responsibilities - Own and drive end-to-end implementation projects for enterprise clients from kickoff to full go-live- Lead migration projects from competitor platforms ensuring smooth data audience and campaign transfers- Serve as a strategic partner to customers helping them translate their business goals into actionable onboarding plans- Define and track delivery metrics like Time to First Go-Live Full Go-Live Customer Happiness Score and others that are required by internal KPIs- Conduct periodic meetings provide regular progress updates and manage customer expectations throughout the onboarding lifecycle- Collaborate with Product and Engineering teams on feature enablement integration and technical problem-solving- Proactively identify risks and issues manage resolutions to maintain project timelines and customer satisfaction - Contribute to the standardization of implementation processes and creation of documentation templates- Gather and relay customer feedback to help improve onboarding and product experienceExperience Required - 4 years of experience in Implementation Management Professional Services or Customer Success preferably in SaaS or MarTech - Proven success leading complex customer onboarding projects especially data-driven or API-heavy platforms - Strong stakeholder management and communication skills with the ability to influence senior customers and internal stakeholders - Experience with project management tools like Rocketlane or Jira or similar- Ability to juggle multiple priorities and deliver in a fast-paced high-growth environment- Solid understanding within the Fintech Payments E-commerce or Financial Services domain- Data-savvy and technically inclined - able to understand API documentation data mapping and integration requirements- Familiarity with customer engagement KPIs omnichannel metrics and onboarding benchmarksindividual contribution role but a team player who thrives on collaboration accountability and continuous improvementLocation GurgaonWork Days Monday - Friday ref updazz com
-
Mumbai, Maharashtra - Gurgaon, Haryana, India Snapmint Full timeAbout Snapmint India s booming consumer market has over 300 million credit-eligible consumers yet only 35million actively use credit cards At Snapmint we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products be it shoes clothes fashion accessories clothes or mobile phones We firmly...
-
Snapmint - Intern - Sales (0-1 yrs)
3 weeks ago
Mumbai/Gurgaon/Gurugram, India Snapmint Full timeAbout Snapmint: India's booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We...
-
Gurgaon, Haryana, India Elevate X Solutions Full timeAssociate - Customer Success - Italian- Work Mode Work From Office- Position Customer Success Associate- Skillset Excellent comms in Italian Certification mandatory C1- Qualification Graduate- must- Salary Italian Upto 11 5 LPA - Location Block A Sector 30 Gurugram Haryana 122001About - Handle inbound and outbound customer queries efficiently in Italian -...
-
Work Companion
3 weeks ago
Gurgaon, Haryana, India Work Companion LLP Full timeAbout WoCo WoCo is the go-to HRTech solution for new-age and fast-growing businesses Our team consists of innovators technologists product scientists business leaders and people enthusiasts We are poised to lead the People Payroll and Productivity space with some of the industry s best minds Joining WoCo means being part of a visionary team that...
-
Customer Support Role
4 days ago
Gurgaon, Haryana, India BlackHardStone Full timeJob Title Apprenticeship Program - 12th Pass Freshers Multiple Roles Company ConcentrixLocation Gurugram Onsite Role Type Full-Time ApprenticeshipStipend - 15 000 month About the Program Concentrix a leading global business services company is offering a paid full-time apprenticeship program designed for 12th pass students and freshers This is your chance to...
-
Gurgaon, Haryana, India MyndCrest Business Ventures Private Limited Full timeRole Overview - As the Head of Customer Service Success you will be the driving force behind ensuring our customers achieve maximum impact with our IoT-powered platform - This is a high-impact leadership role that combines strategic vision operational excellence and customer advocacy You will lead cross-functional teams build lasting client...
-
Back End Developer
1 week ago
Gurgaon, Haryana, India Snapmint Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout SnapmintFounded by serial Entrepreneurs from IIT Bombay, Snapmint is challenging the way banking is done by building the banking experience ground up. Our first product provides purchase financing at 0% interest rates to 300 Million banked consumers in India who do not have credit cards using instant credit scoring and advanced underwriting systems. We...
-
Customer Care Executive
3 days ago
Gurgaon, Haryana, India Elevate X Solutions Full timeCustomer Care Executive - German - Work Mode Work From Office- Position Customer Success Associate- Skillset Excellent comms in German Certification mandatory C1-level - Qualification Graduate- must- Interview rounds HR Round Ops Round Client Round- Salary Hebrew - 8 LPA- Location Block A Sector 30 Gurugram Haryana 122001- Experience Minimum 1 year of...
-
Senior Quality Assurance Engineer
1 week ago
Gurgaon, Haryana, India Snapmint Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout SnapmintSnapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers,...
-
Senior Quality Assurance Engineer
4 weeks ago
Gurgaon, Haryana, India Snapmint Full timeJob DescriptionAbout SnapmintSnapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million...
