Assistant Manager

Job Category Information Technology Degree Level Bachelor s Degree About DP World Trade is the lifeblood of the global economy creating opportunities and improving the quality of life for people around the world DP World exists to make the world s trade flow better changing what s possible for the customers and communities we serve globally With a dedicated diverse and professional team of more than 111 000 employees from 159 nationalities spanning 77 countries on six continents DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future We re rapidly transforming and integrating our businesses Ports and Terminals Marine Services Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger more efficient end-to-end supply chain solutions that can change the way the world trades What s more we re reshaping the future by investing in innovation From intelligent delivery systems to automated warehouse stacking we re at the cutting edge of disruptive technology pushing the sector towards better ways to trade minimizing disruptions from the factory floor to the customer s door About DP World Global Service Centre DP World s Global Service Centre GSCs are key enablers of growth delivering standardization process excellence and expertise and automation in areas of Finance Freight Forwarding Marine Services Engineering and Human Resources helping accelerate DP World s growth and business transformation As we experience exponential growth there has never been a more exciting time to join us Discover your next role here and change what s possible for everyone As an equal employer that recognizes and values diversity and an inclusive culture we empower and up-skill our people with opportunities to perform at their best Join us and be part of an amazing team that is transforming the future of world trade Role Purpose We are seeking an experienced Oracle Techno-Functional Financials Consultant to join our team and provide L1 L2 support for Oracle Financial modules The ideal candidate will have a strong background in Oracle Fusion Financials with expertise in both technical and functional aspects This role involves resolving end-user issues troubleshooting system errors and providing guidance on system enhancements to improve efficiency and usability Designation Assistant Manager- User Support- Global Service Centre Base Location Navi Mumbai Ghansoli Q- Parc Reporting to Deputy General Manager Key Role Responsibilities Provide L1 L2 support for Oracle Financial modules including General Ledger GL Accounts Payable AP Accounts Receivable AR Cash Management CM and Fixed Assets FA Assist in documenting standard operating procedures SOPs and knowledge base articles for common issues and resolutions Stay updated on industry trends Oracle product updates and best practices related to financial management systems User Support Respond to user inquiries troubleshoot issues and provide resolutions for Oracle Financial modules such as General Ledger GL Accounts Payable AP Accounts Receivable AR Cash Management CM and Fixed Assets FA Issue Resolution Investigate and resolve system errors data discrepancies or performance issues reported by end-users ensuring timely resolution to minimize business disruption Incident Management Log and prioritize support tickets using incident management tools ensuring accurate documentation of reported issues actions taken and resolutions provided Root Cause Analysis Perform root cause analysis for recurring issues identify underlying causes and implement corrective actions to prevent future occurrences Patch and Upgrade Support Assist in testing patches upgrades or enhancements for Oracle Financial modules ensuring compatibility with existing configurations and business processes Configuration Changes Implement minor configuration changes or parameter updates in Oracle Financial modules as per documented change control procedures and best practices Documentation Maintain accurate documentation of system configurations customizations and support procedures ensuring knowledge transfer and continuity of support services Training and Knowledge Sharing Conduct training sessions or create user guides to educate end-users on Oracle Financial functionalities best practices and tips for optimizing system usage Vendor Coordination Liaise with Oracle Support Services for escalating and resolving complex technical issues requiring vendor assistance following established escalation procedures Performance Monitoring Monitor system performance metrics identify areas of improvement and propose optimizations or performance tuning measures to enhance system stability and efficiency Skills Competencies 4-6 years of experience in Oracle Fusion Financials with a focus on techno-functional support Strong understanding of financial business processes including accounting principles and financial reporting Proficiency in Oracle tools like OTBI BI Publisher Hands-on experience with modules such as GL AP AR CM and FA Excellent problem-solving skills and ability to troubleshoot complex technical issues independently Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels Education Qualifications Bachelor s degree DP World is committed to the principles of Equal Employment Opportunity EEO We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills We welcome applications from all members of society irrespective of age gender disability race religion or belief