Executive - Insurance 3 Days Left

4 weeks ago

Pune, Maharashtra, India CAPITA Full time

To create better outcomes within a team in the provision of full lifecycle day to day administration services for all clients scheme members and their dependents Job title Executive - Insurance Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements processing Change of Address Name Gone Aways Outstanding premium letters and providing Valuation Quotation and Projections General Policy Details General Policy Amendments Corrections Wakeup Packs Ad-hoc Packs Record Mismatch Suspense corrections Dealing with Multiple Exception reports Be available to answer member queries within the agreed SLA targets across multiple communication channels Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies Take ownership of personal and performance development undertaking all relevant training courses including Mandatory e-learning to improve and retain pensions and internal systems knowledge and capability Identify and report risks complaints and breaches immediately within deadlines to line management and or the Operational Risk Compliance Department Location Pune India Time Type Full time Contract Type Permanent

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