Finance Operations Professional

Job ID 206201 Required Travel Minimal Managerial - No Location India- Pune Amdocs Site In one sentence As a Finance operation professional you will Deliver timely creation processing and payment with an accuracy of vendor setup vendor invoices employee travel expenses bank reconciliations customer invoices and ICB All you need is 4 years with Accounts Payable and Travel Expenses or Procurement and Finance Helpdesk experience Helpdesk is essential 21 X 5 - a Candidate must be willing to work from Office from 6 pm to 3 am b Work from Office for all five days in the week for the first six months Bachelor s degree in Commerce Finance or Business Administration DESIRED PREFERRED SKILLS Voice and accent of Contact Centre calibre Strong understanding of Accounts Payable Procurement Employee Travel Expense and General accounting practices Prior experience in Accounts Payable Helpdesk is an essential criteria Proficiency in MS Office Excel Word and PPT Excellent English verbal and written communication skills enabling report and documentation production Ability to communicate and influence across different levels Strong email writing skills Strong MIS skills Customer oriented approach Experience of working cross culturally in an international environment Working knowledge of SAP Experience of working in a busy and a high-pressure environment Good in problem solving and has critical thinking skills Engage and collaborative way of working Experience in Accounts Payable and Procurement P2P process Contact Centre calibre voice and accent skills Willing to work in US shift hours Exposure to continual improvements Responsibilities Part of a team that faces the end customer vendor providing support on a global level all Regions ensuring smooth delivery meeting of KPIs and driving process improvements Answer incoming calls chats and respond to customer s emails Management and resolve customer complaints Identify and escalate issues to the team leader Provide service information to customers Research required information using available resources Research identify and resolve customer complaints Route emails call to appropriate resources to provide solution Document all call information according to SOP Recognize document and alert the management team of trends Follow up customer calls where necessary Other duties as assigned What will your job look like You will Have the opportunity to drive the accountability of all actions related supplier employee customer setup and change update requests as well as take action and follow-up on all matters related to supplier setup Perform accurate and timely processing of vendor invoices expenses customer invoices Calculate ICB charges in accordance with IC agreements and issues the resulting ICB invoices while reviewing and validating audits invoices and expenses pre-payment runs This is essential to ensuring compliance with all procedures and taking vital action to prevent processing team errors Ensure that standard operating procedures and policy documents are followed in order to achieve compliance with processes and adherence to the Amdocs code of ethics Ensure that payment runs are scheduled in relation to agreed on calendar and facilitates payments to vendors and employees Have a chance to work with internal customers on cases that are unresolved or open and takes action to bring them to closure Support partners in the understanding and completion of process activities Give and support system UAT managers and provide feedback on needed improvements Issue customer invoices in accordance with the defined deal achievements ensuring compliance with local tax and other regulations Why you will love this job Drive growth by constantly looking for opportunities to bring more value to new and existing customers You will have overall responsibility and authority for Amdocs testing engagement with the customer Be a key member of a global dynamic and highly cooperative team with various possibilities for personal and professional development You will have the opportunity to work in a multinational environment for the global market leader in its field We are a dynamic multi-cultural organization that constantly innovates and empowers our employees to grow Our people our passionate daring and phenomenal teammates that stand by each other with a dedication to creating a diverse inclusive workplace We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of 5 00 billion in fiscal 2024 For more information visit At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day We believe in creating a workplace where you not only excel professionally but also thrive personally Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world iframe width 560 height 315 src https www youtube com embed j4BzOFa1cIY si pUxqoisMoe2cvBz4 title YouTube video player frameborder 0 allow accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy strict-origin-when-cross-origin allowfullscreen iframe