Program Manager

Job Purpose:

This strategic, hands-on role blends Executive Assistant and Program Manager responsibilities to support the senior leaders. It focuses on executing leadership priorities, streamlining operations, and driving cross-functional coordination, while offering broad exposure to strategic projects and business decision-making.

Key Responsibilities:

1. Strategic Program & Project Management

- Collaborate with the leadership team to define, track, and deliver on weekly, monthly, and quarterly priorities.
- Align leadership schedules to support critical business initiatives and drive timely execution.
- Facilitate coordination across departments for key initiatives involving Finance, People, Operations, and external stakeholders.
- Manage recurring business processes such as KRAs, goal setting, KRA reviews, and performance reporting.
- Drive accountability across project teams and ensure milestones are achieved on schedule.
- Support in preparing business updates, strategic presentations, and internal communication plans.

2. Data, Communication & Reporting

- Prepare high-quality reports, summaries, dashboards, and presentations from data gathered across functions.
- Review documents and internal reports submitted to the President; synthesize insights and suggest improvements.
- Draft emails, communication briefs, and talking points as needed.
- Create and maintain organized digital archives and shared drives using best practices for version control and team access.

3. Stakeholder & Information Management

- Act as the Single Point of Contact (SPOC) for routine administrative and coordination needs across teams.
- Ensure seamless internal and external communication by proactively engaging with key stakeholders.
- Coordinate with group entities and external partners for joint reviews, project discussions, and stakeholder meetings.
- Ensure timely follow-ups, track action items, and monitor closure on delegated initiatives.

4. Executive & Administrative Support

- Effectively manage executive interactions, coordinate across teams, and represent the office with clarity and professionalism.
- Manage complex calendars, coordinate meetings, calls, and events for the senior leaders.
- Prioritize and resolve scheduling conflicts, ensuring time is aligned with strategic priorities.
- Handle all incoming communication, emails, and calls, route correspondence efficiently and professionally.
- Maintain confidentiality in all matters and handle sensitive information with discretion.
- Provide logistical and documentation support for board meetings, executive sessions, and leadership off-sites.

Qualifications and Work Experience:

- Graduate or Postgraduate qualification in Management is preferred
- Minimum of 4 years of experience in a similar role involving executive support and program management

Prior experience in working with and supporting CXOs will be an added advantage.

Knowledge, Skills and Competencies:

- Strong communication skills along with exceptional written and verbal communication skills
- Proficiency in MS Office and Google Workspace
- Strong understanding of business operations and executive office dynamics
- Excellent organizational and multitasking abilities
- High attention to detail with the ability to handle multiple priorities in a fast-paced environment
- Professional discretion and confidentiality
- Prior experience in managing strategic programs, stakeholder coordination, and executive communications
- Insight into business planning, operational execution, and stakeholder engagement
- A pivotal role in enabling the productivity and impact of the leadership team

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