Team Lead

About Us - Paytm is India s payment Super App offering consumers and merchants most comprehensive payment services Pioneer of mobile QR payments revolution in India today Paytm is India s largest payment company by Users Merchants Payment Transactions and Revenue Paytm s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts We are also distributing loans to these partners via our Paytm for Business App About the Team As the Team Lead for Onboarding HR Operations SG-Grade Vertical you will lead the onboarding function for new joiners ensuring they receive a seamless structured and welcoming start at Paytm You will manage end-to-end onboarding processes from first day induction to completion of joining formalities and internal coordination and lead a small HR-ops onboarding team to deliver consistently efficient and compliant onboarding experiences Location Noida Key Responsibilities Lead and supervise the onboarding HR-ops team for SG-grade verticals assign tasks monitor performance ensure SLAs and quality standards Welcome greet and orient new employees on their first day including company overview culture introduction office tour and introduction to key teams Conduct and coordinate orientation sessions presentations for new joiners first day first week first month as required covering policies organizational values processes and compliance Ensure completion of all joining formalities collection of documents employment contracts policy acknowledgments background checks if applicable paperwork digital forms and compliance with company and regulatory requirements Maintain accurate and up-to-date employee records both physical if needed and digital update HRIS internal trackers database for all onboarding activities and ensure data integrity Liaise with internal stakeholders IT Payroll Finance Hiring Managers Facility Office Admin to ensure smooth onboarding equipment software provisioning payroll detail capture workspace setup team-level coordination Track onboarding progress new-joiner status completion of formalities induction checklist follow-up on pending items and provide regular status updates reports to HR leadership Act as a first point of contact for new hires for any onboarding-related queries or support during their initial days weeks Contribute to continuous improvement of onboarding processes suggest improvements update orientation materials handbooks implement best practices for better new-hire experience and compliance Qualifications Skill MBA in Human Resources is mandatory Minimum of 3 years relevant experience in HR operations onboarding HR coordination or generalist HR roles ideally including some exposure to leading or coordinating onboarding Strong verbal and written communication skills comfortable conducting presentations and interacting with new joiners and multiple departments Proven organizational and team-management capabilities able to manage schedules coordinate stakeholders supervise onboarding tasks and drive timely execution Good understanding of HR processes onboarding employee lifecycle HR compliance employment paperwork familiarity with local labour laws is a plus Hands-on proficiency with HRIS onboarding software MS Office or Google Workspace for trackers documentation reporting High attention to detail data-accuracy and process-orientation Comfortable working in a 6-day working structure as applicable Ability to handle confidential sensitive information with discretion Customer-service people-oriented mindset empathetic helpful and supportive towards new employees ensuring a smooth welcoming experience We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us