Network Support Engineer

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance If so look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing maintaining and troubleshooting computer networks As our Network Support Specialist you ll be working in a complex multi-vendor environment and will use your analytical skills to identify and resolve network issues make configuration changes and implement security policies This role requires someone who can think on their feet test and apply corrective actions including emergency changes and participate in change reviews as needed And with the ever-changing nature of technology you ll be constantly learning and growing in your role You will work alongside a talented team of experts to plan and execute routine network changes troubleshoot and solve network issues and outages and maintain excellent communication with our end customers project managers and service engineers You ll be responsible for maintaining network components monitoring network performance and maintaining network security You will also be providing user support for network-related issues ensuring that our customers receive the highest level of support possible If you re ready to take on a fast-paced and rewarding role in the world of network support apply to join the Kyndryl team today Essential Roles Responsibilities - Customer-specific designated support at network level to troubleshoot and resolve networking problems Data Center - Nexus Routing Switching is mandatory Strong hands-on skills in Cisco Nexus Technologies vPC vDC STP vRF BGP EIGRP OSPF Good knowledge on Cisco ACI Technologies Tenants EPGs BDs vRFs Experience in product lines like Nexus 9000 switches Comfortable using tools like Solarwind Cisco DCNM desired Ability to handle data center ACI complex troubleshooting added advantage Good understanding in overall data center infrastructure LAN WAN Server Firewall Dedicatedly monitor and review the network Effectively work with multi-functional teams to resolve major customer issues Ability to grasp network design concepts quickly and be able to provide the right solutions to the clients Effectively craft and validate planned changes to software and hardware design Deliver high level technical assistance and troubleshooting for resolving critical production issues for strategic customers Respond to network management system alarms according to established processes Flexibility in working hours to work in a 24x7 environment Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career We have opportunities that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience 5 to 7 years of working experience in Networking Proven knowledge and experience in trouble-shooting switching and routing Minimum CCNA CCNP certification or equivalent knowledge Experience with Cisco Nexus ACI Technologies LAN WAN Data center infrastructure Juniper HP Working knowledge of ITIL Experience with Cisco ACI Strong hands-on skills in Cisco Nexus Technologies vPC vDC STP vRF BGP EIGRP OSPF Good knowledge on Cisco ACI Technologies Tenants EPGs BDs vRFs Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address