▷ Urgent: Customer Success Manager – PAN India
2 weeks ago
Position: Customer Success Manager – PAN India Location: Bengaluru (Hybrid) / PAN India | Open to Travel Across India Company: ProcUrPal Private Limited About ProcUrPal: ProcUrPal is an award-winning AI-powered eProcurement platform transforming the way enterprises and governments manage sourcing, negotiations, and supplier relationships. With a network of over 20 lakh suppliers, we enable organizations to drive cost efficiency, transparency, and speed through intelligent automation. As a fast-scaling SaaS company, we’re on a mission to simplify procurement and empower businesses with smarter, data-driven decisions. Role Overview: We’re looking for a Customer Success Manager (CSM) to lead customer engagement across India. The ideal candidate will act as the strategic bridge between our clients and internal teams — ensuring successful onboarding, adoption, retention, and growth of ProcUrPal’s solutions. You will be responsible for driving measurable outcomes for our clients, maximizing their ROI, and ensuring long-term satisfaction through proactive support and relationship management. Key Responsibilities: - Own and manage end-to-end customer lifecycle — from onboarding to renewal. - Work closely with enterprise, government, and mid-market customers to ensure product adoption and value realization. - Conduct regular business reviews, training sessions, and adoption workshops. - Collaborate with Product and Tech teams to relay customer feedback for continuous improvement. - Identify upsell and cross-sell opportunities and work with Sales teams to expand client engagement. - Maintain strong relationships with key stakeholders, procurement heads, and CXOs. - Ensure high NPS, renewal rates, and customer satisfaction scores. - Prepare and present customer performance reports and ROI metrics. - Act as the voice of the customer within ProcUrPal. Qualifications & Experience: - 2–5 years of experience in Customer Success, Account Management, or Enterprise Relationship Management, preferably in SaaS / Procurement / ERP / Cloud domains. - Strong understanding of procurement processes, RFPs, and vendor management workflows. - Proven track record in managing enterprise accounts and delivering measurable outcomes. - Excellent communication, stakeholder management, and presentation skills. - Ability to work in a fast-paced, entrepreneurial environment with PAN India client exposure. - Proactive mindset with a customer-first approach and problem-solving attitude. What We Offer: - Opportunity to be part of a high-growth, AI-driven SaaS company. - Work directly with industry leaders and decision-makers across enterprise and government sectors. - Competitive compensation, performance-linked incentives, and rapid career growth. - A collaborative and innovative work culture focused on impact and learning. Interested? Send your profile to vikas@procurpal.in with the subject line: “Customer Success Manager – PAN India | [Your Name]”
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Manager, Customer Success India
1 day ago
Bengaluru, Karnataka, India Autodesk Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Requisition ID # 25WD93199Position OverviewThe Manager, Customer Success India is responsible for leading a team of Customer Success Managers managing a selected book of some of our largest regional Business customers of Autodesk in India. Our Customer Success Managers oversee our valued customers' end-to-end partnership lifecycle, with a focus on...
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Bengaluru, Karnataka, India Autodesk Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionPosition OverviewWe are looking for a Customer Success Manager who can play a pivotal role in driving the success of our selected customers, specifically in the Public Sector, by overseeing how they are onboarded with Autodesk products and solutions, expanding their impact, and strengthening the partnership we have with government entities and...
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Customer Success Manager
2 days ago
Bengaluru, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
4 days ago
Bengaluru, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
4 days ago
Bengaluru, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
4 days ago
Bengaluru, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
4 days ago
Bengaluru, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: - This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English...
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Customer Success Manager
2 days ago
Bengaluru, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
2 days ago
Bengaluru, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
6 days ago
Bengaluru, India Richpanel Full timeQuick Highlights - Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale. - Reports to: Head of Customer Success - Stage: Team of 25. Primarily based in...
