Applications Consultant

2 days ago

India Roche Pharmacutical Holding Full time

Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Position - Application Consultant

Location - Mumbai

Your Opportunity
An Application Consultant is an Ambassador for Roche Diagnostics and is a critical individual contributor for defining the customer experience with our IVD solutions for the lifetime of the contract and beyond.
Application Consultants are the face of customer delight and sustainable continuous business at Key Customer site managing higher efficiency and advanced systems. This position will report to National Lead - Applications

The core responsibilities are :

1. Professional Customer User Training using the defined scope document for each analyzer delivering customer delight and also help deliver advance training with Regional Expert (LvL1) Regional Application and Support Specialist.
2. Understand & Resolve Customer Queries in a timely manner with proactive escalation
3. Ensuring regular product knowledge updates and educations of lab technicians
4. Coordinate and Conduct CME in Statical QC, Professional Lab Management

Who You Are

- Bachelor's/Master's degree in Medical Technology, Biotechnology, Biochemistry, Microbiology or Lab medicine or equivalent work experience.

- Proven track record in IVD or Life Science industry handling analyzers reagents and/or other such systems will be useful

- Minimum 5 to 7 years working in a Professional Clinical Lab in a hospital or Reference lab at a supervisory level will be useful.

- Good communication skills with ability to explain technical, analytical concepts in an accurate manner that foster customer relationships is a key skill to demonstrate.

- Focus and ability to improve customer happiness is an advantage.

- Good understanding of Statistical QC and Lab Management concepts (CLIA) Accreditation is an advantage

- Can work in a cross -functional team with good coordination with Sales and other technical teams is essential

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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