
Assistant Manager
20 hours ago
Job Description
The Assistant Manager Customer Experience will play a critical role in addressing customer escalations and queries addressed to senior leadership of the organization while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills - both written and verbal, resilience in challenging situations, and a customer-centric approach to enhance overall satisfaction.
Key Responsibilities
- Respond promptly to customer escalations and queries via email and phone calls and own customer cases end to end.
- Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.
- Collaborate with all IndiGo departments like Airport Operations, Call Centre, Finance, In-flight services, sales, digital, product, legal, public relations etc to resolve customer concerns efficiently.
- Maintain and update records of customer interactions, issues, and resolutions.
- Conduct thorough analysis of customer escalation causitive trends and lead process change from highlighting the improvement opportunity up until implementation
Behavioural Competencies
- Resilience in managing challenging situations.
- Strong technical aptitude to understand processes, prcedures, technologies and work simulitaneously on mulitple tools
- A customer-centric mindset with a focus on satisfaction and relationship-building.
- Strong negotiation and persuasion skills.
- Agility and adaptability in a fast-paced environment.
- Proactive eagerness to learn and improve.
- Effective time management and prioritization skills.
- Ability to work collaboratively as part of a team.
Technical Skills
- Proficient in English and Hindi (both verbal and written).
- Strong typing skills with attention to detail.
Eligibility Criteria
- Educational Qualification: Graduate in any discipline.
- Experience: 5+ years of experience in email and voice processes, preferably in customer grievance handling.
- Flexibility: Must be comfortable with rotational shifts and rotational offs (includes night shift)
- Location : Gurgaon (Work from office)
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate's gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'
-
Assistant Manager
5 days ago
Gurugram, India Destination Hotels Full timeJob Description Summary You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Housekeeping is responsible to assist the Housekeeping Manager in managing the day-to-day operation of...
-
Assistant Logistics Manager
3 weeks ago
Gurugram, Gurugram, India Chakr Innovation Full timeJob Description The Assistant Manager Logistics is responsible for executing day-to-day logistics operations including inventory control, warehouse coordination, transportation tracking, and documentation. The role ensures smooth and cost-efficient movement of goods while adhering to safety and compliance standards. Responsibilities: Logistics...
-
Assistant Manager- Structures
1 week ago
Gurugram, Gurugram, India ReNew Full timeJob Description About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed...
-
Assistant Manager
6 days ago
Gurugram, Gurugram, India Assystem Full timeJob Description Technical Auditor Gurugram, Haryana - Full-time - ASSYSTEM Job: Assistant Manager - Type of contract ASSYSTEM: Permanent - ASSYSTEM Sector: Infrastructure / Building Company Description Assystem Stup is a full-service design, engineering and project delivery consultancy created following Assystem's acquisition of Stup Consultants Pvt Ltd...
-
Assistant Manager Gifting
3 weeks ago
Gurugram, Gurugram, India Printo Full timeJob Description Job Title: Assistant Manager Gifting Location: NCR (Delhi/NCR) Department: Gifting & Sourcing Employment Type: Full-time, Onsite Role Overview We are seeking an experienced professional from the corporate gifting industry to drive growth, manage vendor partnerships, and handle client requirements in the NCR region. The ideal candidate...
-
Assistant Manager Recruitment
2 weeks ago
Gurugram, Gurugram, India TrucksUp Full timeJob Description Role Overview We are looking for a dynamic and result-oriented Senior Executive / Assistant Manager Recruitment to strengthen our HR team. The ideal candidate should have hands-on experience in end-to-end recruitment, with a strong background in field-level and mass hiring, particularly in the logistics sector. The role will involve...
-
Assistant Manager Procurement
1 week ago
Gurugram, India Antal International Network Full timeJob Description Job Description - Internal Stakeholder communications. - Tracking for internal office fitout projects, data collation, MIS reporting. - Responsible for sourcing, negotiating, and contracting for infrastructure, commerical fitouts and administration services. - Responsible for drafting agreements / contracts / Purchase orders for vendor...
-
Marketing - Assistant Manager / Manager
2 weeks ago
Gurugram, Gurugram, India Altre Digital Private Limited Full timeJob Description About Altre: Altre is building the operating system for Commercial Real Estate consulting, design & build through AI, data intelligence and real-time collaboration. We are India's first digital CRE platform with a pan-India footprint, helping enterprises optimize portfolios and expand seamlessly. Powered by technology, Altre delivers speed,...
-
(Urgent Search) Assistant Manager
1 week ago
Gurugram, Gurugram, India Sterlite Electric Full timeJob Description Position Title Assistant Manager - Company Secretary Key Accountabilities / Responsibilities - Assist in convening Board and shareholders meetings - Assist in managing the compliances w.r.t Corporate Laws including Companies Act, FEMA - Assist in preparation of Annual report - Assist in fund raising activities - Assist in managing the...
-
Managing Assistant
7 days ago
India S. Sethi Caterers Full time ₹ 1,80,000 - ₹ 2,40,000 per yearCompany DescriptionManaging Assistant for S. Sethi DescriptionSalary: Rs. 15,000/- to Rs. 20,000/-Role DescriptionThis is a full-time on-site role for a Managing Assistant located in Jaipur. The Managing Assistant will be responsible for supporting the management team with various tasks including scheduling, coordinating menus, designing menu tags, and...