Department Manager

3 weeks ago

Hyderabad India KALKI Full time

Job Description

Job Title: Customer Department Manager (Retail)

Kalki Fashion - Ethnic Wear

Location: Hyderabad

Job Summary:

The Department Manager will oversee the operations of the Ethnic Wear and Designer Wear department, ensuring product availability, visual merchandising, and high-quality customer service. The role requires strong knowledge of Indian ethnic and designer fashion, leadership skills to manage a team, and the ability to drive sales while maintaining brand standards.

Key Responsibilities

- Manage day-to-day operations of the Ethnic & Designer Wear department.
- Achieve sales targets and contribute to overall store profitability.
- Ensure the department is well-stocked, organized, and visually appealing as per brand guidelines.
- Train and guide sales staff to deliver excellent customer service and maintain strong product knowledge.
- Build and maintain strong customer relationships, focusing on personalized service for premium designer wear customers.
- Track sales trends, analyze performance reports, and recommend strategies to improve sales.
- Coordinate with buyers, vendors, and the central merchandising team for stock planning and replenishment.
- Handle customer complaints or escalations in a professional and solution-oriented manner.
- Monitor inventory, prevent stock loss, and ensure timely reporting.
- Plan and execute promotions, seasonal launches, and special collections in collaboration with marketing and store teams.

Requirements

- Bachelor's degree in Fashion, Retail Management, or a related field (preferred).
- 45 years of retail experience, with at least 2 years in apparel/fashion; prior experience in ethnic or designer wear will be an advantage.
- Strong knowledge of fabrics, embroidery styles, ethnic trends, and designer collections.
- Excellent communication, interpersonal, and leadership skills.
- Ability to manage premium customer interactions with professionalism.
- Analytical skills to read sales data and implement improvements.
- Flexibility to work in shifts, weekends, and during festive/peak business seasons.

Key Skills

- Retail & Sales Management
- Customer Relationship Management
- Fashion & Product Knowledge (Ethnic & Designer Wear)
- Visual Merchandising
- Team Leadership & Training
- Inventory & Stock Control
- Conflict Resolution & Problem Solving

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