Logistics Manager

Position Title Manager - Logistics Department Logistics Location Gurgaon Experience Required 4 Years Industry Preference Diagnostics Education MBA Preferred About Us Redcliffe Labs is India s fastest-growing omnichannel diagnostics service provider offering services across 220 cities through a network of 80 advanced labs and 2000 collection centres powered by home sample collection across India We are on a mission to provide high-quality healthcare services at affordable rates making diagnostics easily accessible and convenient for all Role Summary The Manager - Logistics will oversee and manage day-to-day home sample collection logistics ensuring timely pickups temperature compliance operational efficiency and superior customer satisfaction The role includes supervising supervisors executives and riders optimizing routes managing vendor partnerships controlling costs and ensuring strict adherence to quality and regulatory standards Key Responsibilities Logistics Operations Management Oversee daily logistics operations to ensure timely sample pickup and delivery to the laboratory Ensure full compliance with cold chain protocols to maintain sample integrity Plan and manage pickup routes schedules and resource allocation to maximize operational efficiency Team Vendor Coordination Lead and supervise Logistics Supervisors Executives and Riders to achieve operational targets Coordinate with third-party vendors fleet partners and courier agencies to maintain service quality Conduct daily briefings to communicate schedules productivity expectations service levels and targets Process Compliance Quality Ensure adherence to SOPs NABL ISO ICMR standards and company policies for sample handling Track and review key KPIs such as route adherence on-time sample handover and pickup fulfillment Implement and monitor temperature-control systems to maintain cold chain integrity during transit Cost Resource Management Monitor logistics costs including kilometers travelled fleet utilization vendor payouts and manpower allocation Identify and implement cost-optimization initiatives and route-efficiency improvements without compromising service quality Stakeholder Collaboration Collaborate with Sales Operations and Lab teams to ensure seamless coordination and service delivery Manage escalations related to delayed pickups operational disruptions or exception handling Reporting Analysis Prepare daily and weekly MIS reports covering bookings fulfillment performance cost metrics and KPIs Share insights and data-driven recommendations with senior leadership for operational improvements Skills Competencies Strong understanding of logistics operations last-mile delivery or diagnostic logistics Knowledge of cold chain management and temperature-controlled transportation Excellent leadership team management and vendor-handling skills Strong analytical and reporting abilities proficiency in MS Excel logistics ERP tools or management software Ability to operate effectively in a fast-paced pressure-driven environment Key Deliverables Temperature compliance and cold chain integrity Route optimization and cost efficiency Team productivity and SOP adherence On-time sample pickup and handover compliance Preferred Profile 4 years of experience in logistics or operations within diagnostics healthcare e-commerce or last-mile delivery Hands-on experience in home sample collection logistics is highly preferred Strong exposure to route management cost control and stakeholder coordination