Lead Application Support Engineer
2 weeks ago
Job Description Position Overview: TheLeadApplication SupportEngineeris responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE andFnOapplications. The position act as theSecondpoint of contact for application user for any issue or challenge. What you ll do as theLeadApplication Support Engineer: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. - Extensive experience with Dynamics 365 Finance and Operations and/or Customer Engagement, whether as an end-user, support role, or developer. - Mastery of order-to-cash (O2C) and procure-to-pay (P2P) processes, with comprehensive knowledge in areas such as sales order management, pricing, finance, O2C, P2P, and tax. - Exceptional troubleshooting skills, with the capability to apply learned solutions to new challenges anda meticulousattention to detail. - Oversee the support playbook and continuously seek advancements in automation and issue prevention. - Proficient in developing new runbooks or modifying processes based on data-driven decisions. - Ensure quality checks on knowledge base articles for future reference and maintain quality control on ticket closure. - In-depth understanding of key support metrics and KPIs. - Advanced SQL skills for writing queries. - Adeptat learning business processes and application functionality. - High proficiency in D365 Finance and Operations and Customer Engagement modules. - Record, resolve, and escalate support issues as necessary. - Conduct thorough Root Cause Analysis (RCA) on critical issues. - Lead scrum meetings and ensure delivery of high-quality fixes with effective sprint planning. Whatyou willbring to the team: - BE/ BA/BS in Computer Science, or in any related field - 7-12years required of experience in D365 user or as a support role. - KnowledgeonCICD/Devops, SDLCs, QA methodologies is added advantage. - Exp in EDIismust. - KnowledgeonAzure ,Monitoring, Observability is added advantage. - Fast learner and good problem-solving skills - Good oral and written communication skills - Ability to managemultiple usersand systems - Team player &Considerit done mindset. - Background in D365 F&O and CE preferred
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Application Support Engineer
5 days ago
Bengaluru, India Infogain Full timeApplication Support Engineer (Lead) with skills Application Support Engineer, postgreSQL DBA, Application Engineer, Application Support Engineer, AWS-Infra, GoLang for location Bangalore, India Posted on: September 24, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Key Responsibilities Vendor-Level Support: Providing...
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Senior Application Support Engineer
2 weeks ago
Hyderabad, Bengaluru, Noida, India Zones Corporate Solutions Full timeJob Description Position Overview: TheSeniorApplication Support Engineer is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE andFnOapplications. The position act as theSecondpoint of contact for application user for any issue or challenge. What you ll do as theSenior Application Support Engineer:...
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Application Support Lead
6 days ago
Noida, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Application Support Lead
4 days ago
Noida, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Application Support Lead
4 days ago
Noida, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Application Support Lead
4 days ago
Noida, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Application Support Lead
6 days ago
Noida, Uttar Pradesh, India Mount Talent Consulting Pvt Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for an experienced and drivenLead – Product Supportto manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Application Support Engineer
3 weeks ago
Hyderabad, India Stanley David And Associates (SDNA Global) Full timeJob Description : Application Support : Application Support Engineer Band : : the Role :We are seeking an experienced Application Support Engineer with strong expertise in enterprise application support, observability, and AI/automation tools. The role requires managing large-scale production systems, improving support efficiency using automation, and...
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Application Support Engineer
2 weeks ago
Hyderabad, Telangana, India Apple Full time ₹ 6,00,000 - ₹ 18,00,000 per yearImagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...
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Application Support Lead
6 days ago
Noida, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
