
▷ (Urgent) Customer Onboarding Specialist
1 day ago
Job Description Key Responsibility Area Merchant Kickoff & Engagement - Send kickoff invites within 24 hours of sales handoff. - Lead onboarding calls to understand merchant goals, setup requirements, and timelines. - Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication) Solutioning & Setup - Configure subscription setups based on merchant needs. - Collaborate with Implementation Engineering for technical solutions. - Work with the Migration team to validate and execute subscription data imports. Project & Timeline Management - Align milestones, timelines, and dependencies to move merchants to go-live. - Track onboarding progress in Salesforce, Sheets, and internal dashboards. - Escalate risks early when delays or product gaps impact merchant experience. Merchant Experience & Retention - Ensure subscription widget go-live and migration completion. - Communicate with empathy during delays, escalations, or product limitations. - Collect structured feedback and share with Product and Success teams. Handover to Success Team - Deliver a fully updated onboarding document at handover. - Confirm merchants feel confident using Loop before transition. - Minimize churn during onboarding and in the first 30 days post-handover. Qualifications - 2-4 years in SaaS onboarding, customer success, or implementation roles. - Strong project management and organizational skills. - Ability to solutionize for diverse merchant use cases - Comfort with tools like Salesforce, Google Sheets, Slack, and Shopify ecosystem apps. - Excellent written and verbal communication; empathetic and proactive with customers. - Experience working cross-functionally with technical and non-technical teams. - Able to maintain good calendar hygiene
-
Gurugram, Gurugram, India QuickReply.ai Full timeJob Description Team: Customer Onboarding Location: Gurgaon, India Posted: September 2025 Company Overview Quickreply.ai is a WhatsApp Marketing and Automation platform that enables businesses to communicate with their customers through WhatsApp. Our platform helps businesses to automate their customer support, sales, and marketing tasks. Job...
-
Onboarding Specialist
3 weeks ago
Gurugram, India Loop Subscriptions Full timeLoopis one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience. Loop's all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value. Since our launch in Oct, 2021 we have been...
-
Onboarding Specialist
3 weeks ago
Gurugram, Gurugram, India Policybazaar.com Full timeJob Description About PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021. Policybazaar is at heart a data and technology company that has revolutionized the insurance market in...
-
Onboarding Specialist
7 days ago
Gurugram, Gurugram, India Extuent Full timeJob Description ***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://www.corporate.myintro.ai/jobs/hr-onboarding-specialist-95459 Job Summary: We are seeking an experienced HR Onboarding & Compliance Specialist to join our team in a remote capacity, working Eastern Standard Time (EST) hours. This role blends...
-
Onboarding Specialist
3 weeks ago
Gurugram, India Misfits Full timeAbout Us: Misfits is an early-stage seed-funded startup that makes it easy for people to engage in hobbies that they love with people like them. Misfits has raised its seed capital from renowned venture capital firms Info Edge Ventures and Better Capital. Using technology and simple yet powerful processes, we are building a platform where people can join,...
-
Onboarding Manager
3 weeks ago
Gurugram, India Everest Fleet Full timeAbout the Role As a Manager Onboarding, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the...
-
Onboarding Specialist
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob Description About Policybazaar.com PolicyBazaar.com is India&aposs leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021. Policybazaar is at heart a data and technology company that has revolutionized...
-
Intern - Client Onboarding
7 days ago
Gurugram, India Spyne Full timeClient Onboarding Specialist Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio...
-
Onboarding Specialist
2 weeks ago
Hyderabad, India NxtWave Full timeJob Description About the Company We are looking for a driven and capable Onboarding Specialist to take ownership of end-to-end onboarding across IT, Non-IT, functional, and management roles. The ideal candidate brings a hands-on approach, a solution-oriented mindset, and the ability to manage onboarding at scale in a fast-paced startup environment. This...
-
Customer Success
1 day ago
Pune, Maharashtra, India, Maharashtra Clara AI Full timeCustomer Success - Onboarding SpecialistLocation: Kalyaninagar, Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST Domain: B2B SaaS Role Overview: We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role, you’ll own the post-sales onboarding journey —...